Programme Administrators Guide

Access information, tools and resources to help you manage your American Express Corporate Programme

As a Programme Administrator, you oversee the day-to-day management of the American Express Corporate Programmes and form the link between your company and American Express. This is an important role and one that we want to make as easy as possible. This administration guide gives you the necessary information and contact details to manage the Corporate Card Programme and/or Business Travel Account Programme. This guide will be your first port of call when you need answers about the set-up, day-to-day management and reporting options of your account.

For additional questions you are always welcome to contact our Customer Service

Corporate Card Programme

The Corporate Card programme gives more control over (travel) expenses of your employees and cashflow benefit. It is an effective tool for managing business expenses of company employees. As Programme Administrator you will occasionally be required to carry out general administrative tasks as part of the ongoing maintenance of your Corporate Card Programme.

Benefits for your company

Joining is easy

Independence from bank and easy implementation

Cards for business expenses

Effective control of business expenses and easy access to data

Visibility & Control

Access to data and expense reports

Benefits for Cardmembers

Business Travel Insurance package
Emergency Card Replacement
Exceptional Customer Care
Possible to earn Membership Rewards on corporate spend
Online Account

Learn more?

Scroll down to Terms & Forms to find our Corporate Card Fact Sheet

Business Travel Account (BTA)

The American Express BTA is designed to simplify the daily administration of all your travel documents and tickets. Held in the Company name, it is a centrally billed and paid account lodged at a Travel Agent of your choice, on which you book all your travel expenses. With one consolidated payment you can pay all your travel expenses. In this way you will avoid separate labour intensive invoices and thus saving both time and money.

Benefits for your company

The BTA gives you enhanced visibility, improved control and helps to save time and money.

Effectively monitor and manage traveler’s expenses by consolidating your travel expenditure into one account.

Invoice of choice suitable for your business and tailored payment terms

This is how it works

Make your reservation at your chosen travel agent.
Choose Business Travel Account (BTA) as way of payment .
Travel agent will sent you a pro-forma invoice with the booking details.
Travel agent will supply American Express with the booking details.
You pay all your travel expenses with one consolidated payment

Learn more?

Scroll down to Terms & Forms to find our Business Travel Account Fact Sheet

Are you a Corporate Cardmember?

Find useful tools and information in the Corporate Cardmember Guide

Corporate Card Programme

Travel Insurance

When travel arrangements are paid with American Express Corporate Card,
the cardmember will receive an insurance cover that complements their other
insurance policies and gives the cardmember extra security on their trips.

The travel insurance cover differs between Corporate Card products, please see full insurance terms and conditions:

» Insurance Terms for Corporate Green Card

» Insurance Terms for Corporate Gold Card

» Insurance Terms for Corporate Meeting Card

Global Assist 24/7

Global Assist provides a 24-hour emergency hotline for cardmembers and offers legal advice, medical advice and advice in emergency situations. Global Assist advice is free of charge for card members, but any additional cost will apply.

Emergency Card replacement

Should a cardmember need an emergency card replacement - we can often issue and deliver an emergency replacement card - without additional cost.

Earn Membership Rewards on corporate spend

Membership Rewards is American Express own loyalty program. Cardmembers can earn points that can be transferred to partner programs for flights and hotel stays. This benefit need to be approved by your company. Enrolment is required and annual program fee applies.

» Learn more about Membership Rewards for Corporate Cardmembers

Business Travel Account (BTA)

Travel Insurance

When travel arrangements are paid with American Express Business Travel Account, the traveller will recieve an insurance cover that complements their other insurance policies and gives extra security on the trip.

The insurance covers:

Delay – public transport
Luggage delay
Protection of Excess
Ticket upgrade
Medical-care costs
Travel accident

This summary is only intended to provide an overview. For complete information about the insurance, please see full insurance terms and conditions.

» Travel Insurance for Corporate Card & Business Travel Account (pdf)

Are you a Corporate Cardmember?

Find useful tools and information in the Corporate Cardmember Guide

Corporate Card Programme

Statement delivery

Once a month, Corporate cardmembers receive a statement/invoice that clearly shows the total amount to pay and due date. Cardmember can easily keep track of transactions via their Online Account.

Billing options available:

Individual billing with either individual payment or company payment
Central billing.

Please see Payment Guide for Corporate Card for more detailed information.

» Payment Guide for Corporate Card

Ways to pay

We recommend e-invoice as payment method, or a combination of e-invoice and direct debit (autogiro). If cardmember choose to use direct debit, the invoice will automatically be deducted from their bank account.

Good to know:

If paper invoices are requested a fee of 35 SEK per invoice will be charged
The entire invoiced amount must be paid on the due date
We have an allocation period of up to 3 business days
As long as the invoice is paid on time, interest fees will not be charged.
Both the date of the invoice and the due date will appear in the upper right corner of the first page of the statement / invoice.

Online Account

Cardmembers can set up an Account Online & register their Corporate Card. Once they login they have access to current transactions and monthly statements.

Online program management

American Express @Work is a tool that allows you to manage the Corporate Card expenses online. This is a tool to support you as Programme Administrator, that enables you to:

View transactions
Update cardmember information
Check transaction statuses
Pull reports in both standard and customizable formats
View account information on summary and transaction level
Get an overview of balances
See expired invoices and age analyzes of debts

Business Travel Account (BTA)

Please see our Payment Guides for payment instructions, references, general information and contact details.

» Payment Guide for BTA – Consolidated Invoice
» Payment Guide for BTA – Invoice per Delivery Note
» Payment Guide for BTA – Invoice per Cost Center

BTA Connect

BTA Connect is an American Express online platform, where you have access to your statement and transactions 24/7. You can download your transactions in invoice format with an easy click on PDF icon, and/or download your selected transactions in excel, CSV or XML for reconciliation.

BTA Connect - Access and enrollment

If your Corporate Programme includes Business Travel Accounts, you will automatically be enrolled to BTA Connect.

BTA e-Invoice

American Express offer e-invoice through certified members of Virtual Network (VAN). The invoice will be sent to your operator for loading to your finance system in one automatic flow, as the format is compliant to most of the market’s finance platforms.

Inform us of your VAN Operator and we will swiftly arrange the setup.

Global Data Transfer

When you need to send Corporate Account data to a client affiliate, 3rd party vendor or Programme Administrator residing outside of Europe (EEA), please use this form:

» Global Data Transfer Form

Good to know:

Always check your statement.
In case of an airline refund, the airline will credit the BTA directly.

Any questions?

If you have any questions, please contact American Express Customer Service

Are you a Corporate Cardmember?

Find useful tools and information in the Corporate Cardmember Guide

Corporate Card Programme

Chip & PIN

The card is equipped with Chip & PIN technology. A PIN-code is generated randomly and sent to the cardmember in a separate envelope, to the correspondence address of the company or the cardmember. Standard delivery time is 10 business days. If the PIN-code is not delivered on time, cardmember should contact Customer Service

PIN-code is needed to make in-store and online card payments. Cardmember can also use it to withdraw cash from ATMs if sanctioned by your company
PIN-code can be changed in some ATMs

Contactless

Contactless is a quick, secure and safe way to pay for anything up to 400 SEK with the American Express Corporate Card. Simply hold the card close to the reader, wait for the beep and you're done.

» Learn more about contactless

Authentication with American Express

To keep our cardmembers even more secure, we’ve introduced additional layers of security. When shopping online and when they login to their Online Account cardmembers may need to verify themselves more often.

» Learn more about authentication

More of SafeKey®

For cardmembers, SafeKey will appear more often during the checkout. SafeKey helps protect against fraud while shopping online by confirming it's really them making the purchase.

» Learn more about SafeKey/en-se/business/corporate/customer-service/contact-us/index

Express List keeps online checkout safe and simple

It’s a personalized list of online websites. It’s possible to add up to 50 websites onto the Express List, so next time the cardmembers shop at any of these, they won’t have to verify themselves unless we need to check their identity.

» Learn more about Express List

Online Purchases

When making a purchase online, please be aware that the requested security digits are the four digits on the front of the card. These digits are found above the card number on the right-hand side.

Any questions?

If you have any questions, please contact Customer Service

Are you a Corporate Cardmember?

Find useful tools and information in the Corporate Cardmember Guide

Corporate Card Programme

Corporate Card Issuance

It's possible to create a customized Corporate Card e-application with your Company's profile. Fields such as type of Card, liability, monthly statement and payment, and PA contact details, can be pre-populated on the customized application. To set up the online application with your Company's profile, please contact Customer Service

Once e-application is submitted and signed by your company signatory, American Express can start the process. Process takes up to 12 working days - including card delivery.
If an application is declined, it will be notified in writing to the PA and to Card applicant within 5 days. Due to data protection reasons, we might not be able to disclose or discuss the reason for decline with anyone else than the applicant.
A PIN-code is generated randomly and sent to the cardmember in a separate envelope, to the correspondence address of the company or the cardmember.
If PIN-code is not received within 10 business days, please contact Customer Service

Card activation

When Corporate Card is received, it should be activated and signed on the back. To activate card, please visit americanexpress.se/activate

Card validation

The standard validity period of the American Express Corporate Card is 4 years. The card expires on the last day of the "Valid Thru"-month displayed on the card. A renewal card will be automatically generated and should arrive no later than 2 weeks before the card expires. If renewal card is not received two
weeks before the expiry date of the currently used card, please contact Customer Service

Lost or stolen

Immediately contact Customer Service if card is suspected lost or stolen. American Express will block the card and issue a replacement card.

Card cancellation

To cancel a card, you can submit a request via @ Work Programme Management. These requests will be automatically updated into the system and you will be able to monitor all of your requests via Status Tracking.

Please destroy the card when cancelled

Express Cash – cash withdrawal from ATMs

With the company’s consent, it is possible to activate an Emergency Cash service, to allow cash withdrawals from ATMs. The service can be activated by selecting the ‘Express Cash Service’ in the application for issuing the Card.

Spending limit

There are no pre-set spending limits on our Corporate Card. Cardmembers can spend as much as you’ve shown us you can pay. Cardmembers spending limit is based on factors including your current spending patterns, payment history, credit record and financial resources.

Larger than usual purchases

If a cardmembers first purchase is going to be a large one, or he/she is going to make a significantly larger purchase than usual, it’s a good idea to contact Customer Service

Are you a Corporate Cardmember?

Find useful tools and information in the Corporate Cardmember Guide

Use the below form to enroll a Programme Administrator (PA) to get access to American Express online services, the online self-service tool that allows you to manage your Corporate Card programme online.

PA Online Enrollment form