Personal Cards
Corporate and Business Card
EXTRA Rewards Program
Cardmember Offers
Insurance
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Merchants
Personal Cards
Corporate and Business Card
EXTRA Rewards Program
Cardmember Offers
Insurance
Business
Merchants
Personal Cards
Corporate and Business Card
EXTRA Rewards Program
Cardmember Offers
Insurance
Business
Merchants
Personal Cards
Corporate and Business Card
EXTRA Rewards Program
Cardmember Offers
Insurance
Business
Merchants
Welcome to American Express Customer Service. To contact us regarding a specific question or concern, please review the options below and select the topic most appropriate for your needs.
Methods by which to settle your bill.
The amount you are required to pay from the monthly statement sent to you is the "New Balance," highlighted on your statement and payable by the date specified. The following are 5 methods by which you may settle your bill.
Offers maximum convenience in settling your monthly bill. Upon receiving your monthly statement, all you have to do is to ensure that you have sufficient funds in your bank account. The monthly statement will specify the date your bank account will be debited which is approximately ten days from the date of statement. To enroll in this convenient service, simply call our customer services.
The Bank will usually deduct the payment from your bank account before the beginning of its working hours. If you have insufficient funds in your bank account and need to make additional deposit to your bank account, please allow clearing time before the direct debit date. Below is the usual time needed for banks to process your deposit:
• For cash deposits: one day
• For Bangkok cheques: three days
For upcountry cheques and any other deposit methods, please check with your bank.
Direct Debit Service offered by the major banks:
• Bangkok Bank Public Co., Ltd.
• Kasikorn Bank Public Co., Ltd.
• Siam Commercial Bank Public Co., Ltd.
• United Overseas Bank (Thai) Public C0., Ltd.
• Krung Thai Bank Public Co., Ltd.
• TMBThanachart Bank Public Co., Ltd.
• The Bank of Tokyo-Mitsubishi UFJ, Ltd.
• The Sumitomo Mitsui Banking Corporation
• Bank of Ayudhya Public Company Limited
2 ways to apply for Direct Debit:
1. Call our Customer Service at
• American Express® Card: 0 2273 5544
• American Express® Gold and Business Card: 0 2273 5555
• American Express® Platinum Card: 0 2273 5599
• American Express® Credit Card: 0 2273 5999
• THAI American Express® Platinum Credit Card: 0 2273 5005
• American Express® Corporate Card: 0 2273 5566
2. Simply download our Direct Debit Form, fill in the information and mail it back to us.
Please continue to pay your bill by cash or cheques by the date specified on your monthly statement until you see the direct debit message on your monthly statement.
Download American Express Charge Card Direct Debit Form (English)
Download American Express Credit Card Direct Debit Form (English)
This document is in PDF format, which requires the Adobe Acrobat Reader. Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated.
Each month, a settlement slip is enclosed with your monthly statement for use in exactly the same way as you would with a bank "pay-in" or deposit slip. With the settlement slip, you simply make a cash or cheque deposit over the counter at:
• Bangkok Bank Public Co., Ltd.
• Kasikorn Bank Public Co., Ltd.
• Bank of Ayudaya Public Co., Ltd.
• United Overseas Bank (Thai) Public Co., Ltd.
Simply download the Express Settlement Service Form, complete and make payment at the participating banks. The bank then presents to you a pay-in slip for you to sign. A signed copy of this slip is returned to you as a reciept to be retained for future reference. Your American Express Card account will be credited within the next two working days.
Download Express Settlement Service Form (English)
This document is in PDF format, which requires the Adobe Acrobat Reader. Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated.
*This service is only applicable to non-Direct Debit applicants.
Payment fee at the Participating Commercial Banks' Payment Channels (VAT Inclusive):
Remark: Greater Bangkok areas = Sumutprakarn, Nonthaburi and Patumthani
All cheques should be crossed and made payable to American Express (Thai) Co., Ltd. Please write your Card account number and your name on the back of the cheque, as well as to include the payment advice of your statement. (Please do not mail cash through the post.)
Location: S.P. Building, 388 Phaholyothin Road, Bangkok 10400
Office working hours: Monday - Friday 8.30 AM - 5.00 PM
Simply make your payment through the following e-payment channels:
Bangkok Bank (BBL)
Phone Banking:
Dial 1333
Enter Tax ID#3101158120
Website: www.bangkokbank.com/ibanking
ATM: Bualuang - ATM
Kasikorn Bank (KBANK)
Phone Banking:
Dial 0 2888 8888
Enter Code 50060 for Amex
Website: www.kasikornbank.com
ATM: KBANK - ATM
Siam Commercial Bank (SCB)
Phone Banking:
Dial 0 2777 7777
Enter Amex Accn # 0013218058
Website: www.scbeasy.com
ATM: SCB - ATM
United Overseas Bank (UOBT)
Phone Banking:
Dial 0 2285 1555
Enter Code 128 for Amex
Website: www.uob.co.th
ATM: UOBT - ATM
Bank of Ayudhya (BAY)
Phone Banking:
Dial 1572
Enter Code 05 for Amex
Website: www.krungsrionline.com
ATM: Krungsri - ATM
* Depending on your card, Bank fee of Baht 15 will be applied and charged to your Card account and will appear in your next statement.
1. Simply choose the item(s) you would like to be directly billed to your American Express Card and/or American Express Credit Card Account and return this postage prepaid form to American Express. For your TOT phone bill to be directly billed, please enclose a copy of the TOT phone bill/receipt of phone payment along with the Autopay form.
2. By signing this Autopay Service Enrollment form, you authorize your nominated Establishment(s) to charge your monthly fee directly to your American Express Card and/or American Express Credit Card Account until American Express receives notification of the cancellation of such Autopay Service from your nominated establishments. For cancellation of TOT Autopay services, please send a cancellation letter to American Express at least 2 months in advance.
3. Successful applications for Autopay are typically approved and become effective within 2 months from the date American Express receives your enrollment form.
4. Any monthly charges incurred with concerned Establishment(s) prior to enrolling in the Autopay Service must be settled by existing means, until the concerned Establishment(s) provides a message on their statement advising that your monthly fee will be paid via Autopay Service on your 'American Express Card and/or American Express Credit Card Account. In the case of setting your TOT telephone bill through American Express, if approved, TOT bill will state, 'Telephone fee will be directly debited from bank account/Card Account" and the receipt will reflect your card and/or credit card number.
5. In case where American Express rejects your application for any/all Establishment(s), or in the case where the Card has been suspended or canceled, you will have to pay the Establishment(s) directly, to prevent the Establishment(s) Services being suspended.
6. American Express shall not be responsible for the consequences of non-payment by you of the Establishment (s) charges (i) prior to your having received confirmation from the Establishment that your monthly fee will be paid via Autopay Service on your American Express and/or American Express Credit Card Account, or (ii) in the event your card is suspended or canceled.
7. To provide you continuing convenience in Autopay Service, in the event that your American Express Card or American Express Credit Card account number is changed whether due to card conversion/upgrade or for any other reason, your Autopay arrangement will be transferred to your new Card or Card account number to reduce the risk of late payment charges or suspension of service by Establishment(s). We regret that automatic transfer is not available for conversion from a personal American Express Card to an American Express Corporate Card. If you are converting from a personal American Express Card to an American Express Corporate Card, you will need to re-apply for the Autopay Service.
8. Please contact the Establishment(s) directly for any inquiry regarding the monthly billing statement, receipt, or detail of monthly fees from the Establishment(s).
Your statement explained.
Shows how much is outstanding on your Account on the last day of your Statement period.
Shows any payments and credits added to your Account since the last day of your most recent Statement.
The total amount of all your purchases incurred since your most recent Statement. It does not include interest charges or fees.
This is your last Statement balance less any recent payments and credits that have been received plus any charges which have been applied to your Account since the last day of your most recent Statement period.*
* Depending on your Card, this may not include disputed items, amounts in suspense, returned purchases or loan balances.
This is how much you need to pay by the date indicated. It is based on the amount outstanding on your last Statement minus any payments or credits applied to your Account since the last day of your most recent Statement.*
* Depending on your Card, this may not include disputed items, amounts in suspense, returned purchases or loan balances.
If you make payments by monthly Direct Debit, this tells you the amount and the date that the payment will be taken from your bank account*
* Depending on your Card, this may not include disputed items, amounts in suspense, returned purchases or loan balances.
Similar to Last Statement Balance, this shows how much was outstanding on your Card at the start of your Statement period, including charges, after payments and credits have been taken off.
Please allow 24 - 48 hours for your payments, credits, and charges to appear online after they have been applied to your Account.
Got a question? Please contact the customer service number on the back of your Card.
American Express (Thai) Co., Ltd.
0 2273 5500
Cardmember Hotlines (24-hour service every day)
American Express® Card
0 2273 5544
American Express® Gold Card and Business Card
0 2273 5555
American Express® Platinum Card
0 2273 5599
American Express® Credit Card
0 2273 5999
THAI American Express® Platinum Credit Card
0 2273 5005
American Express® Corporate Card
0 2273 5566
Other Services Hotlines
Authorization
0 2273 5522 (24-hour service every day)
Account Service
0 2273 5050 (Monday - Friday, 8.30 am - 5.00 pm)
Traveller Cheques
0 2273 5296 (24-hour service every day)
Global Assist
0 2273 5222 (24-hour service every day)
Fraud Protection Services
0 2273 5800 and 0 2787 5800 (24-hour service every day)
Corporate Card Program Administrator Servicing Team
0 2273 5183 (Monday - Friday, 8.30 am - 5.00 pm)
If you are not satisfied with any aspect of our services, you can tell us about your concerns or make a complaint
Contact Cardmember Hotlines given above or Financial Consumer Protection Center (FCC), a unit of Bank of Thailand. Tel: 1213 Fax: 0 2283 6151 Email: fcc@bot.or.th