Just like our Charge Cards and Platinum Cards, whenever you need us, wherever you are, our team of Customer Care Professionals are available 24/7 by phone. No matter where you are in the world, our Global Assist Hotline will provide the help you need around-the-clock.

With our comprehensive Online Fraud Protection Guarantee and No Worries Guarantee, you can spend on your American Express Credit Card with total peace of mind. We’ll protect you against fraud, faulty goods and even if you change your mind, we guarantee you worries free.

For example, American Express Credit Cards offer Return Guarantee on eligible items bought in Hong Kong. Just bring them back to us within 30 days of purchase and we will give you a refund on your Card. Then there's our valuable 45 Days Cover, designed to give American Express Cardmembers peace of mind, it insures you against accidental damage or theft for up to 45 days after the date of purchase.

Wherever your travels take you, you can take your American Express Credit Card. Your spend abroad is converted to Hong Kong dollars as soon as we process the transaction, based on our reference exchange rate which is set daily. If your transaction is in US dollars, the amount will be converted directly to Hong Kong dollars. If it's in another currency, it's converted to US dollars and then to Hong Kong dollars. Of course, your monthly bill is paid in Hong Kong dollars.

 We put you firmly in control when it comes to managing your Account. Register online and you can view and manage your account anytime of the day or night, virtually anywhere in the world - either online or on your mobile. View your current balance, get paperless statements, pay your bills easily, and redeem your Membership Rewards points.