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In difficult times, let us help

Sometimes, you may need support.

We understand that your personal circumstances can change. Sometimes you may face temporary periods of financial hardship for any number of reasons – often beyond your control.

These situations may include:
  • Unemployment
  • Injury or illness
  • Divorce or separation
  • Unexpected reduction of income
American Express understands that hard times can happen. That’s why, if you’re experiencing difficulty meeting your monthly credit commitments, it’s important to stay in contact with us – so we can make you aware of all the repayment options available to you.  Our customer service team is specially trained to assess your situation and can provide repayment plans tailored to your needs.

Solutions offered to you will differ depending on your circumstances. If you are experiencing temporary financial details contact us at 1300 660 562


Helpful tools you can use right now.

As an American Express Cardmember, you have a wide range of financial tools at your disposal.

Card Alerts is a complimentary service that monitors the daily activity of your American Express account.You can choose to receive regular updates on your weekly account balance‚reminders of upcoming payments,confirmation of payments received or a message to advise you that you may be nearing your credit limit.

Automatic Payment Plans is a complimentary service that that automatically processes monthly payments from your bank account,by your statement due date.Your payment will always be on time,so you won’t incur costly interest charges.

American Express Credit Protector* is a Consumer Credit Insurance product and has been designed to provide American Express Cardmembers with peace of mind and additional financial security when they need it most.It helps ensure American Express card payment obligations are met by providing cover when Cardmembers are unable to engage in their usual employment due to sickness,injury or involuntary unemployment or even in the event of death or serious accident.


*Terms, conditions and exclusions apply. For more information about this optional consumer credit insurance, please read the American Express Credit Protector Policy Wording and Product Disclosure Statement (PDS).Please also take this opportunity to read the General Advice Warning.
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