The simple and secure ways to pay up the bill.
The microchip inside your Card that keeps you safe while you shop.
Step 1
Insert your Chip Card into the terminal; it will stay there for the duration of the transaction.
Step 2
Follow the prompts and key in your unique four-digit PIN to authorize the transaction. Your PIN replaces your signature.
Step 3
You will be given a receipt to confirm that your transaction has gone through successfully.
We’ve made PIN management easy through your Online Services Account. Log in to your Account for information.
Frequently asked questions
From PIN management to Card security, find out everything you need to know about Chip & PIN payments below.
How can I choose my PIN?
If you have a new Card or have not set up your PIN yet, you can do so by logging into your Account. If you want to change your PIN please please log into Online Services or call the number on the back of your Card.
What is a Chip Card and how is it different from a magnetic stripe Card?
A Chip Card contains a small embedded microchip, which encrypts your Account information, making it difficult to duplicate, copy or access. Transactions can be completed when your Card is inserted into a chip-enabled terminal and you enter your unique PIN – a number that identifies you as the rightful holder of your Card and replaces your signature. This technology is more advanced than magnetic stripe technology, and it will make an already safe payment system even more secure.
What happens if my American Express Chip Card is stolen?
Don’t worry, we’ll aim to get a new Card to you within 48 hours. Call us anytime, day or night, on 1300 132 639 (from Australia) or +612 9271 8666 (from overseas).
Do I use the same PIN for cash access?
Yes. If you are enrolled for cash advances, your existing PIN on your Card will work for both purchases and cash access. To request a PIN reminder, please log into Online Services.
What happens if my transaction is declined for an incorrect PIN?
To view your PIN, please log into Online Services. If you are still experiencing problems, please call the number on the back of your Card.
If I have more than one Card with Amex, can I select the same PIN for all my Cards?
There are no limitations on the combination of the 4 numeric digits you can select across your Cards. We encourage you to select a PIN that you can easily remember, but difficult for someone to guess.
How should I protect my PIN?
Contactless is the quick, easy and secure way to make payments up to $100 with your American Express Card. Simply tap your Card on the terminal, wait for the beep and you’re done.
Step 1
Check your Card and the store or reader has this Contactless symbol
Step 2
Tap your Contactless Card on the reader
Step 3
Spend up to $100 in a single transaction without a PIN
Use the American Express® Mobile App to manage your Account, view your transaction history, or access AMEX offers any time, at any place.
At American Express, we take your security seriously. That’s why we have measures in place to ensure you can shop with confidence.
Get more peace of mind through our Intelligent Security Systems, Secure Payment Process, and Fraud Protection Guarantee1.
Damaged a purchase or having trouble getting a refund? With eligible Cards, you can rely on us to put things right with 90 days’ Purchase and Refund Protection2.
We’re continually updating our online security features, but there are also some simple steps you can take to protect yourself.
American Express is already accepted at hundreds of thousands of places around Australia, including the places you love to shop, so you can enjoy Membership benefits and rewards more often.
Everyone’s different, so you need a Card that has benefits that best suit your lifestyle.
Choose the Card with benefits that best suit you.
Rewards
Earn Membership
Rewards points from
everyday spending
Frequent Flyer
Maximise rewards
for every trip
Platinum
Enjoy premium
benefits and service
Balance Transfer
Roll your Card
balances into one
No Annual Fee
Save more with no
annual fee
As an American Express Card Member, you get to enjoy travel benefits that take you further, points that are more rewarding, and services that open more doors around the world.
Terms and Conditions
1. Fraud Protection. Provided that you don’t contribute to, or unreasonably delay, reporting any misuse of your Account, and you have complied with your Card Conditions, you won’t be held liable for any unauthorised charges.
2. Purchase and Refund Protection. American Express Insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and is subject to the terms, conditions, and exclusions contained in the individual American Express Credit Card Insurances policy between American Express and Chubb. This website does not take into account your objectives, financial situation or needs. It’s important for you to read the Terms and Conditions and consider the appropriateness of that insurance in relation to your individual requirements. Full details of the insurance benefits vary from Card to Card and can be found in the terms and conditions on individual Card product pages.
