COVID-19 Important Update: We are experiencing high call volumes and we appreciate your continued patience. We strongly encourage you to use our digital tools for self-servicing. You can access your accounts online and by using the Amex App at your convenience. It only takes a few minutes to enrol and manage your account digitally. Enrol now. For more information, including Travel support, please visit our Coronavirus Support page.

Chip & PIN and Contactless payments

The simple and secure ways to pay up the bill.

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How to use Chip & PIN

The microchip inside your Card that keeps you safe while you shop.

Step 1

Insert your Chip Card into the terminal; it will stay there for the duration of the transaction.

Step 2

Follow the prompts and key in your unique four-digit PIN to authorize the transaction. Your PIN replaces your signature.

Step 3

You will be given a receipt to confirm that your transaction has gone through successfully.

How to select and view your PIN

We’ve made PIN management easy through your Online Services Account. Log in to your Account for information.

Frequently asked questions

From PIN management to Card security, find out everything you need to know about Chip & PIN payments below.

How can I choose my PIN?

If you have a new Card or have not set up your PIN yet, you can do so by logging into your Account. If you want to change your PIN please please log into Online Services or call the number on the back of your Card.

What is a Chip Card and how is it different from a magnetic stripe Card?

A Chip Card contains a small embedded microchip, which encrypts your Account information, making it difficult to duplicate, copy or access. Transactions can be completed when your Card is inserted into a chip-enabled terminal and you enter your unique PIN – a number that identifies you as the rightful holder of your Card and replaces your signature. This technology is more advanced than magnetic stripe technology, and it will make an already safe payment system even more secure.

What happens if my American Express Chip Card is stolen?

Don’t worry, we’ll aim to get a new Card to you within 48 hours. Call us anytime, day or night, on 1300 132 639 (from Australia) or +612 9271 8666 (from overseas).

Do I use the same PIN for cash access?

Yes. If you are enrolled for cash advances, your existing PIN on your Card will work for both purchases and cash access. To request a PIN reminder, please log into Online Services.

What happens if my transaction is declined for an incorrect PIN?

To view your PIN, please log into Online Services. If you are still experiencing problems, please call the number on the back of your Card.

If I have more than one Card with Amex, can I select the same PIN for all my Cards?

There are no limitations on the combination of the 4 numeric digits you can select across your Cards. We encourage you to select a PIN that you can easily remember, but difficult for someone to guess.

How should I protect my PIN?

Never reveal your PIN to anyone, including friends, family members, Merchants or American Express customer service representatives; you will never be asked to provide your PIN by an American Express customer service representative.
Do not write your PIN down anywhere, including on your American Express Card.
Shield the keypad with your hand or body when you are entering your PIN at an ATM or at a store.

How to make a purchase with Contactless:

Contactless is the quick, easy and secure way to make payments. Now these can be made without the need to enter a PIN for transactions up to $200.

Step 1

Check your Card and the store or reader has this Contactless symbol

Step 2

Tap your Contactless Card on the reader

Step 3

Spend up to $200 in a single transaction without a PIN

Managing your Account on the go

Use the American Express^® Mobile App to manage your Account, view your transaction history, or access AMEX offers any time, at any place.

Download the Amex app

Shop with confidence

At American Express, we take your security seriously. That’s why we have measures in place to ensure you can shop with confidence.

Protection against fraud

Get more peace of mind through our Intelligent Security Systems, Secure Payment Process, and Fraud Protection Guarantee¹.

Learn more

Protection on purchases

Damaged a purchase or having trouble getting a refund? With eligible Cards, you can rely on us to put things right with 90 days’ Purchase and Refund Protection².

Learn more

Protection against phishing

We’re continually updating our online security features, but there are also some simple steps you can take to protect yourself.

Learn more

Where can I use my American Express Card?

American Express is already accepted at hundreds of thousands of places around Australia, including the places you love to shop, so you can enjoy Membership benefits and rewards more often.

Find out where

What do you want from a Card?

Everyone’s different, so you need a Card that has benefits that best suit your lifestyle.
Choose the Card with benefits that best suit you.

Rewards

Earn Membership
Rewards points from
everyday spending

Frequent Flyer

Maximise rewards
for every trip

Platinum

Enjoy premium
benefits and service

No Annual Fee

Save more with no
annual fee

David Jones

Make your everyday
spend go further

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Live life to the fullest with American Express Membership

As an American Express Card Member, you get to enjoy travel benefits that take you further, points that are more rewarding, and services that open more doors around the world.

Explore here

1. Fraud Protection. Provided that you don’t contribute to, or unreasonably delay, reporting any misuse of your Account, and you have complied with your Card Conditions, you won’t be held liable for any unauthorised charges.

2. Purchase and Refund Protection. American Express Insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and is subject to the terms, conditions, and exclusions contained in the individual American Express Credit Card Insurances policy between American Express and Chubb. This website does not take into account your objectives, financial situation or needs. It’s important for you to read the Terms and Conditions and consider the appropriateness of that insurance in relation to your individual requirements. Full details of the insurance benefits vary from Card to Card and can be found in the terms and conditions on individual Card product pages.