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Business Services

Personal Customer Services

If you have a question or a servicing need you may find the answer on our website.

Customer Service online has information about:

  • Using your Card
  • Resolving a problem with a charge
  • The Membership Rewards™ Program
  • How to manage your account online
  • Locate places where you can use your Card

Find out more >>

How to lodge a complaint >>

Business Customer Services

If you run a business we have information about services and products for you. Here you can find information about:

  • Small Business Cards
  • Accepting the Card at your establishment
  • Corporate Services

Small Business Customer Service >>

Corporate Customer Service >>

Merchant Customer Service >>

Business Directory

Searching for information on Australian businesses that accept your Card is easy with the American Express Business Directory.

  • Find locations all around Australia that welcome the Card
  • Search by business name, location or even industry
  • Locate merchants that offer exclusive Cardmember discounts

Find out more >>

Tell us about your Card Acceptance Experience >>

If you need information or want to enrol for a service you can access many of our forms like:

  • Automated Payment methods
  • Accessing Cash on your Card
  • Card Terms and Conditions

Personal Forms >>

Business Forms >>

You can upload the completed forms electronically at

Document Centre >>

Business Services

Need help using our tools and services like:

  • Online Merchant Services
  • ePayments
  • automated telephone system

Personal Demos & Tutorials >>

Business Demos & Tutorials >>

If you haven't found the answers you need, find the right contact details here >>

Is there a place where you can't use your Card?