Customer Service
Welcome to American Express Customer Service. To contact us regarding a specific question or concern, please review the options below and select the topic that best suits your needs.
What can we help you with today?
Please make payments to us in Thai Baht by any method set out on your statement or any other method we may otherwise notify you of. Payments for personal and small business cards must be made from a bank account in your name or any Supplementary Cardmember(s) name. For Corporate Cards, payments must be made from a personal bank account in the main Cardmember’s name or from a business account in the same name as the company. If you cannot pay in accordance with the above method, please contact us.
Methods by which to settle your bill.
The amount you are required to pay from the monthly statement sent to you is the "New Balance," highlighted on your statement and payable by the date specified. The following are 4 methods by which you may settle your bill.
Offers maximum convenience in settling your monthly bill. Upon receiving your monthly statement, all you have to do is to ensure that you have sufficient funds in your bank account. The monthly statement will specify the date your bank account will be debited which is approximately ten days from the date of statement. To enroll in this convenient service, simply call our customer services.
The Bank will usually deduct the payment from your bank account before the beginning of its working hours. If you have insufficient funds in your bank account and need to make additional deposit to your bank account, please allow clearing time before the direct debit date. Below is the usual time needed for banks to process your deposit:
• For cash deposits: one day
• For Bangkok cheques: three days
For upcountry cheques and any other deposit methods, please check with your bank.
Direct Debit Service offered by the major banks:
• Bangkok Bank Public Co., Ltd.
• Kasikorn Bank Public Co., Ltd.
• Siam Commercial Bank Public Co., Ltd.
• United Overseas Bank (Thai) Public C0., Ltd.
• Krung Thai Bank Public Co., Ltd.
• TMBThanachart Bank Public Co., Ltd.
• The Bank of Tokyo-Mitsubishi UFJ, Ltd.
• The Sumitomo Mitsui Banking Corporation
• Bank of Ayudhya Public Company Limited
2 ways to apply for Direct Debit:
1. Call our Customer Service at
• American Express® Card: 0 2091 2755
• American Express® Gold and Business Card: 0 2091 2777
• American Express® Platinum Card: 0 2091 2828
• American Express® Credit Card: 0 2091 2822
• THAI American Express® Platinum Credit Card: 0 2091 2788
• American Express® Corporate Card: 0 2091 2800
2. Simply download our Direct Debit Form, fill in the information and mail it back to us.
Please continue to pay your bill by cash or cheques by the date specified on your monthly statement until you see the direct debit message on your monthly statement.
Download American Express Charge Card Direct Debit Form (English)
Download American Express Credit Card Direct Debit Form (English)
This document is in PDF format, which requires the Adobe Acrobat Reader. Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated.
Each month, a settlement slip is enclosed with your monthly statement for use in exactly the same way as you would with a bank "pay-in" or deposit slip. With the settlement slip, you simply make a cash or cheque deposit over the counter at:
• Bangkok Bank Public Co., Ltd.
• Kasikorn Bank Public Co., Ltd.
• Bank of Ayudaya Public Co., Ltd.
• United Overseas Bank (Thai) Public Co., Ltd.
Simply download the Express Settlement Service Form, complete and make payment at the participating banks. The bank then presents to you a pay-in slip for you to sign. A signed copy of this slip is returned to you as a receipt to be retained for future reference. Your American Express Card account will be credited within the next two working days.
Download Express Settlement Service Form (English)
This document is in PDF format, which requires the Adobe Acrobat Reader. Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated.
*This service is only applicable to non-Direct Debit applicants.
Payment fee at the Participating Commercial Banks' Payment Channels (VAT Inclusive):
Remark: Greater Bangkok areas = Sumutprakarn, Nonthaburi and Patumthani
*Via SCB EASY App only
All cheques should be crossed and made payable to American Express (Thai) Co., Ltd. Please write your Card account number and your name on the back of the cheque, as well as to include the payment advice of your statement. (Please do not mail cash through the post.)
Simply make your payment through the following e-payment channels:
Bangkok Bank (BBL)
Phone Banking:
Dial 1333
Enter Tax ID#3101158120
Website: www.bangkokbank.com/ibanking
ATM: Bualuang - ATM
Kasikorn Bank (KBANK)
Phone Banking:
Dial 0 2888 8888
Enter Code 50060 for Amex
Website: www.kasikornbank.com
ATM: KBANK - ATM
Siam Commercial Bank (SCB)
Mobile Application: SCB Easy App
ATM: SCB - ATM
United Overseas Bank (UOBT)
Phone Banking:
Dial 0 2285 1555
Enter Code 128 for Amex
Website: www.uob.co.th
ATM: UOBT - ATM
Bank of Ayudhya (BAY)
Phone Banking:
Dial 1572
Enter Code 05 for Amex
Website: www.krungsrionline.com
ATM: Krungsri - ATM
* Depending on your card, Bank fee of Baht 15 will be applied and charged to your Card account and will appear in your next statement.
Your statement explained.
Shows how much is outstanding on your Account on the last day of your Statement period.
Shows any payments and credits added to your Account since the last day of your most recent Statement.
The total amount of all your purchases incurred since your most recent Statement. It does not include interest charges or fees.
This is your last Statement balance less any recent payments and credits that have been received plus any charges which have been applied to your Account since the last day of your most recent Statement period.*
* Depending on your Card, this may not include disputed items, amounts in suspense, returned purchases or loan balances.
This is how much you need to pay by the date indicated. It is based on the amount outstanding on your last Statement minus any payments or credits applied to your Account since the last day of your most recent Statement.*
* Depending on your Card, this may not include disputed items, amounts in suspense, returned purchases or loan balances.
If you make payments by monthly Direct Debit, this tells you the amount and the date that the payment will be taken from your bank account*
* Depending on your Card, this may not include disputed items, amounts in suspense, returned purchases or loan balances.
Similar to Last Statement Balance, this shows how much was outstanding on your Card at the start of your Statement period, including charges, after payments and credits have been taken off.
Please allow 24 - 48 hours for your payments, credits, and charges to appear online after they have been applied to your Account.
Got a question? Please contact the customer service number on the back of your Card.
Travel
To find out locations where you can cash Travelers Cheques and how to redeem your Travelers Cheques directly with American Express, please click here.
For all information including Frequently Asked Questions about American Express Travelers Cheques, please click here.
Contact Us
Use our index of phone numbers to call American Express® Customer Service directly.
American Express (Thai) Co., Ltd.
0 2091 2772
Cardmember Hotlines (24-hour service every day)
American Express® Card
0 2091 2755
American Express® Gold Card and Business Card
0 2091 2777
American Express® Platinum Card
0 2091 2828
American Express® Credit Card
0 2091 2822
THAI American Express® Platinum Credit Card
0 2091 2788
American Express® Corporate Card
0 2091 2800
Other Services Hotlines
Traveller Cheques
0 2091 2811 (24-hour service every day)
Global Assist
0 2091 2818 (24-hour service every day)
If you are not satisfied with any aspect of our services, you can tell us about your concerns or make a complaint
- Please contact American Express (Thai) Co.,Ltd. 0 2091 2772 for non-Cardmembers on working hour from 08.30 - 17.00 hrs.
- Please contact Customer Service hotlines numbers above for Cardmembers for 24 hours.
Contact Cardmember Hotlines given above or Financial Consumer Protection Center (FCC), a unit of Bank of Thailand. Tel: 1213 Fax: 0 2283 6151 Email: fcc@bot.or.th
Your Data
In accordance with the Bank of Thailand’s notification regarding the governance framework that enables service recipients to exercise their right to transfer data to various financial service providers, American Express (Thai) Company Limited (“the Company”), as a data provider, would like to inform our Cardmembers that you may exercise your right to transfer your financial data held with the Company to other service providers through digital channels.
The categories of data that service recipients may consent to transfer include:
1. Credit Card Account Information, such as Cardmember name, Card number,
outstanding balance, and available credit limit
2. Credit Card Transaction History
3. Credit Card Statements
Service recipients may exercise their right to transfer their data from one service provider to another for the purpose of applying for services. All receiving service providers are required to comply with applicable regulations on personal data protection, information security standards for data transmission, and other relevant laws.
Please note that the detailed processes and channels for data transfer are currently under development. You may follow updates and access the latest information about the initiative on the official website: https://www.americanexpress.com/en-th/
Reduce Your Credit Limit
Cardmembers who wish to reduce their credit limit. For identity verification purposes, please submit the request using the email address registered with American
Express to Permanentlimitreduction@aexp.com.
Please provide the following information:
1. Full name of the Basic Cardmember in English (as shown on the Card)
2. Basic Cardmember number for which the credit limit reduction is requested
3. Requested new credit limit
Remarks:
• The email address Permanentlimitreduction@aexp.com is designated solely for Basic Cardmembers to request a credit limit reduction. For other services, please contact our Customer Service.
• American Express will process the permanent credit limit reduction as requested within the next business day. If the requested new limit is lower than the current outstanding balance, the credit limit will remain unchanged.
• Please inform your Supplementary Cardmember(s) (if any) of this change.
• If you wish to reinstate your previous permanent credit limit or request an increase, the Basic Cardmember must complete the request form and submit the latest income documents to American Express for consideration.