Customer Service


Welcome to American Express Customer Service. To contact us regarding a specific question or concern, please review the options below and select the topic most appropriate for your needs.

What can we help you with today?

Methods by which to settle your bill.


The amount you are required to pay from the monthly statement sent to you is the "New Balance," highlighted on your statement and payable by the date specified. The following are 5 methods by which you may settle your bill.

How to read your statement

Your statement explained.


Contact Us

Use our index of phone numbers to call American Express® Customer Service directly.

American Express (Thai) Co., Ltd. 


0 2091 2772


Cardmember Hotlines (24-hour service every day)


American Express® Card

0 2091 2755

American Express® Gold Card and Business Card 

0 2091 2777

American Express® Platinum Card

0 2091 2828

American Express® Credit Card

0 2091 2822

THAI American Express® Platinum Credit Card

0 2091 2788

American Express® Corporate Card

0 2091 2800

Other Services Hotlines


Account Service

0 2091 2781 (Monday - Friday, 8.30 am - 5.00 pm)

Traveller Cheques

0 2091 2811 (24-hour service every day)

Global Assist

0 2091 2818 (24-hour service every day)

Corporate Card Program Administrator Servicing Team

0 2091 2766 (Monday - Friday, 8.30 am - 5.00 pm)