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Contacting Us

Use our index of important phone numbers to call American Express® Customer Service directly about any of our services.

Important American Express phone numbers for Thailand resident

American Express (Thai) co., Ltd.
0 2273 5500
Cardmember Hotlines
(24-hour service every day)
American Express® Card
0 2273 5544
American Express® Gold and Business Card
0 2273 5555
American Express® Platinum Card
0 2273 5599
American Express® Credit Card
0 2273 5999
THAI American Express® Platinum Credit Card
0 2273 5005
American Express® Corporate Card
0 2273 5566
Other Services Hotlines
0 2273 5522 (24-hour service every day)
Account Services
0 2273 5050 (Monday - Friday, 8.30 am - 5.00 pm)
Merchant Service Center
0 2273 5100 (Monday - Friday, 8.30 am - 5.00 pm)
Traveller Cheques
0 2273 5296 (24-hour service every day)
Global Assist
0 2273 5222 (24-hour service every day)
Fraud Protection Services
0 2273 5800 and 0 2787 5800 (24-hour service every day)
Corporate Card Program Administrator Servicing Team
0 2273 5183 (Monday - Friday, 8.30 am - 5.00 pm)
Complaint/Feedback Channel

Contact Cardmember Hotlines given above or Financial Consumer Protection Center (FCC), a unit of Bank of Thailand. Tel: 1213 Fax: 0 2283 6151 Email:

Where would you like to use the Card?

If you have a favourite restaurant, retailer or other merchant and they do not accept the American Express® Card, why not let us know? Click here.

Experience difficulty using the Card?

Please tell us if you've experienced difficulty paying with the American Express® Card at any time. You can reply by phone, fax or click here for online notification:

Phone: simply call American Express at 0 2273 5544.
Fax: download and complete the form below and fax to us at 0 2273 0309.

Experienced difficulty using the Card?
(PDF: 50 KB / 1 page)

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