What is an Online Merchant Account?
An American Express Online Merchant Account is a convenient self-servicing platform for American Express-accepting merchants, that helps you stay up-to-date and in control of your Merchant Account. You’ll have 24/7 access to view your statements, manage disputes, set up alerts, order free signage and update your Account information – all in one secure online location.
Why should you use American Express’ Online Merchant Account services?
Our online merchant services provide convenience, control and flexibility, allowing you to focus on managing your business. Making the most of our helpful tools – from Payments and Disputes to Account Management – could help you save time and money, streamlining your day-to-day operations.
A quick, reliable way to track your cash flow.
In payments, see a 12-month record of your submissions, view pending payments, sign up to recieve secure e-statements and more. You can stay on top of cash flow and gain greater control over your business.
Easy-to-manage dispute resolution.*
With disputes, recieve automatic alerts for new and urgent enquiries, respond to multiple cases at a time and attach electronic supporting documents. Save time, reduce paperwork and save money by reducing no-reply chargebacks.
Efficient account management
In Account Management, log on 24/7 to update your contact information at your convenience. It's a fast, easy way to keep your account up to date.
Support when you need it
Along with these tools, you'll have the full support of American Express. You can contact us at any time via e-mail through the Secure Message Center with questions or servicing requests for your account.
Not currently accepting American Express?
Call us on 0800 339 911 (Monday to Friday, 8:00 to 18:00) or request a call back from one of our Sales Representatives to
discuss how you can start accepting American Express payments. You’ll need to sign up with American Express before you can setup an Online Merchant account.
How to set up an Online Merchant Account
Creating an online Merchant Account takes just a few minutes.
Click here to start creating your Account and follow our simple registration
process.
After you’ve submitted your registration, you’ll receive a User ID and will be able to manage your Online Profile. You’ll also have access to free signs and supplies.
By verifying your routing and bank account numbers, you can expand your access to view your payments, download statements, manage disputes and update your Account.
Once you’re all set up, just click the ‘Log in’ button at the top right of our merchant hub to get access.
Keep your account details up to date
As part of our regulatory obligation as an Authorised Payment Provider, American Express are periodically required to review the information we hold on our customers and take steps to ensure that this information continues to be both accurate and up to date.
To help us ensure that we keep your account details up to date we kindly request that you complete a copy of our 'American Express Merchant information collection form'.
Upon clicking on the link, select the 'Support and Services' drop down box and click on the link titled 'American Express Merchant Collection information form.' Once complete, please return it to us, along with any of the additional relevant documents requested to the address below. If you have any questions simply call our Merchant Customer Services Team on 0800 032 7216 who will be happy to assist you.
Return Address:
UMC 52-01-008
American Express
PO Box 72
Brighton
BN88 1AH
We can reassure you that, in line with our Privacy Statement we only collect the information that is required, and the information you do provide is protected using information security safeguards.
We can reassure you that, in line with our Privacy Statement we only collect the information that is required, and the information you do provide is protected using information security safeguards.
More American Express resources
We Love Local: Small Business Resource Centre.
Discover tools, tips and offers for small businesses. Helping you deliver to your customers during COVID-19 and beyond.
American Express® Merchant App.
Manage your payment information on the go.
Useful links
Accepting Credit Card payments online
Read about the merchant benefits of
accepting American Express online.
Merchant online payment security
Understand how payment security solutions
help reduce the risk the fraud when accepting online payments.
Accepting Credit Card payments in store
Here’s how accepting Card payments in store
could help grow your business.