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About Cookies and similar technologies

American Express is committed to providing you with full and transparent information about cookie and similar technologies use.

What are cookies?

Cookies are small text files which are placed on your computer (or Smartphone or other device used to access the internet) whenever you visit a website. We use cookies for different reasons, including to enhance your visit to our website.

The cookies we place on your computer cannot be used to retrieve any other data from your hard drive, to pass viruses to your computer, or capture your e-mail address. Each cookie is unique to your web browser and device. Some of the functions that cookies perform can also be achieved using alternative technology, which is why we use the term 'Cookies and similar technologies ' in this policy.

Cookies and similar technologies serve several functions. Most cookies and similar technologies won’t collect information that identifies you, but instead collects more general information, such as how you arrive at a website or app, or your general location. Cookies are also used to help remember your username and preferences, how well a website or app is performing or even allow content to be recommended to you.

Certain cookies and similar technologies contain personal information – for example, if you click to "Remember Me" when logging in to a website or app, a cookie will store your username.

Amex Canada uses session cookies and persistent cookies on our websites.

Session cookies are only active during the period that you are logged onto our website and are removed when you leave. We use session cookies to maintain security, to facilitate your session and to keep track of the sections of the website that have been visited. This temporary cookie allows us to better serve you by providing conditional enhancements to your visit in accordance with your selected preferences.

Persistent cookies remain on your hard drive until you remove them through your browser’s internet security settings. Persistent cookies are used to provide a more comfortable and personalized online experience. They store user preferences such as language, thus eliminating having to make the same entries on each visit.

If you become a registered user on our website (with a designated user ID and password), we use persistent cookies so that we can provide customized information that we believe will be of value to you based on preferences indicated and, other information we have about you as an American Express customer. If you choose the "Remember Me" option as part of the Online Services log in feature on the American Express website, a small persistent cookie is created to store your user ID safely and securely.

On your next visit, your username ID will appear automatically each time you sign in from the same computer. You will still be required to type in your password to log in. To turn off this feature you must uncheck the box beside the "Remember Me" option and log in.

The "Remember Me" box is an optional feature and is intended for use on a trusted computer such as home, work, or another private computer.

It is possible to set your browser to inform you when a cookie is being placed -- this way, you have the opportunity to decide whether to accept the cookie. If you are just browsing our website and are not a registered user, you do not have to accept a cookie and you may still continue utilizing the site. However, if you will be accessing your confidential account information (such as Online Services), you must accept our website's cookies as they are essential for website administration and security.

The types of cookies and similar technologies Amex Canada uses and their purposes
  1. Essential cookies and similar technologies
    These cookies and similar technologies are vital to the basic performance of our website; they enable critical authentication and validation, session management, and fraud prevention functions.


    Cookies and similar technologies that -

    • identify if the user has successfully logged on
    • enable validation of the user, and session management for Amex Canada applications
    • store the authentication (secure login) data for our merchant clients when they log in
    • enable fraud tracking and prevention functions

  2. Functionality cookies and similar technologies
    These cookies and similar technologies provide you with additional functionality and enable us to remember the settings that you may have previously applied, such as language preference and font size.


    Cookies and similar technologies that -

    • Allow us to remember what preferences you may have set
    • Allow us to remember your login details, like your user ID

  3. Performance cookies and similar technologies

    These cookies and similar technologies help us optimise the user experience on the American Express website and understand what content visitors might be more interested in. They collect data such as volume of visitors, clicks and conversions; they are used at an aggregate level and combined with other non-personal data, to track the success of our products’ campaigns. This data is not available at an individual visitor level as these cookies do not collect personal data.

    The implementation of performance cookies and similar technologies does not allow American Express to collect any users’ activity data beyond American Express’ own websites.


    Cookies and similar technologies that -

    • allow us to understand which browser visitors use and the number of new visitors to our website
    • allow us to test different versions of the same page, so we can provide the best customer experience.

  4. Amex Canada Marketing cookies and similar technologies

    These cookies and similar technologies ensure that the marketing messages you receive on the Amex Canada website are relevant to you.


    Cookies and similar technologies that -

    • allow us to make sure that Amex Canada online marketing and experiences are relevant to you
    • hold an identifier for the user, which, when used in conjunction with other offline data, enables us to recognise our logged in customer and provide personalised marketing to them.

  5. Third Party Marketing Cookies and similar technologies

    American Express has relationships with a number of third-party advertising networks and social media partners (we call these, Advertising Partners) who use cookies and similar technologies for marketing purposes. We may use an Advertising Partner to serve you with targeted advertising while you are on a third party website. We only work with Advertising Partners who adhere to industry standards and who provide you with the ability to ‘opt-out’ of targeted advertising. For example, as part of our relationship with our Advertising Partner BlueKai you will see American Express advertisements across the BlueKai network, which covers multiple websites and services. Click here to learn more about the BlueKai and your choices.

    As you might be aware, various social media platforms also use information they collect about you to serve you with advertising while you’re using their platform (for example, social networks present users with advertising using ‘social context’). We participate in these types of programs with our social media partners. We encourage you to learn more about advertising on each Social Network and the choices you have by referring to their privacy statement and opt out options.

    Amex Canada participates in the Digital Advertising Alliance of Canada (DAAC) self-regulatory program and adheres to the DAAC Principles for Online Behavioral Advertising. Click here to learn more about the DAAC and your choices.

Navigating to other sites:

When you use links to other websites which we provide to you, we recommend that you read the privacy and cookies and similar technologies policies on those websites.

Please note that any choice about cookies and similar technologies that you may have provided on an American Express site will not be honoured on non-American Express websites.

How to turn off cookies in your browser

Amex Canada cookies do not store sensitive information such as your name, address or payment details; they simply hold the 'key' or 'id' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from our websites or any other website, you can use your browser to do this, but it will also impact other sites that you visit. Each browser is different and your browser ‘Help’ function will show you how to do this.

Please note that if you choose to disable cookies, it will affect how the Amex Canada website works. For example, while you will still be able to view the public website, you won't be able to log on to our secure journey, check your account balances, or make payments.

Cookie and similar technologies as part of emails

We use cookies and similar technologies to understand whether emails we send to you are opened or not and which links or URLs you might click on within those emails. We do this to determine the effectiveness of our communications and to help us better tailor emails and online advertising we may serve you in the future.

You can disable cookie and similar technologies for emails by changing your device or email program settings (generally, you can do this by turning off ‘auto image loading’).

Cookies and legal requirements

Amex Canada is constantly reviewing our privacy and information practices in light of privacy law and guidelines provided by regulators to ensure transparency, provide greater control and flexibility for our customers.