What if my device is lost or stolen?

If you believe your device or Apple Pay Card information has been lost, stolen or compromised in any way, call us immediately on 1300 132 639 or on the number of the back of your Card.

For iPhone and iPad, you can use the ‘Find My iPhone’ app to temporarily suspend or permanently remove the ability to make payments using your device, even if your device is offline. If you suspend your Card(s) using ‘Find My iPhone’, you can reactivate them simply by unlocking your device and entering your Apple ID when prompted.

For any eligible Apple Pay device, you can always go to icloud.com/settings, choose the applicable device and delete your Card(s).

What if I lose my Card?

Don't worry, you won’t be liable for any fraudulent purchases¹. No matter what has happened to your Card it’s quick and easy to request a free replacement – just contact us right away on 1300 132 639.

Once you request a new Card, your Device Account Number is automatically connected to your new Card number, so you can continue to make transactions using Apple Pay before your new Card arrives.

What if I see a charge I don’t recognise?

If you see something on your statement that you disagree with or want to query, contact us by calling the number on the back of your Card and we’ll take care of the rest. You won’t be held responsible for charges proven to be fraudulent, so you can relax and spend securely – anywhere in the world.

For more information about the security of using your American Express Account, please visit our Safe and Secure page on our website.

How will my personal information be used?

We will use your information in accordance with the American Express Online Privacy Statement. This may include using your information to present you with servicing updates, targeted offers, advertising or promotions.

As soon as you register your Card to your device, Apple may access and process your information, including information about your transactions. Apple’s use of your personal information is solely governed by Apple’s privacy policy.