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Adding your Card

How can I add my Card to Samsung Pay to use it for payments?

How can I add my Card to Samsung Pay to use it for payments?

To obtain the Samsung Pay app, you first need to ensure you have the latest Android Operating Software – Marshmallow – installed on your compatible device. To add an eligible American Express Card, open the Samsung Pay add and then tap "Add". When adding your Card, you can choose to take a picture of your physical Card or manually enter your Card information. For each Card you add, you will need to enter your security code (the 4 digit number on the front of your Card), billing address and accept the American Express Terms of Use for Samsung Pay. You are also subject to Samsung’s own terms & conditions.

Where is the Security Code? Why is it required?

Where is the Security Code? Why is it required?

For security reasons, you will be required to enter your security code when adding your Card to Samsung Pay. The security code for your American Express Card (Card ID or CID) is the 4 digit, non-embossed number printed above your Card account number on the front of your plastic Card.

I was prompted to receive a one-time Verification Code. What is this and why is it required?

I was prompted to receive a one-time Verification Code. What is this and why is it required?

For security purposes, we may ask you to enter a one-time Verification Code to confirm your identity. This code is a unique series of numbers and/or letters that you can choose to receive via email or text. If prompted, please select how you wish to receive the one-time Verification Code and then enter that code into the appropriate field. Please note that you will need a working internet and/or data connection to receive a one-time Verification Code.

Your one-time Verification Code may expire if you aren’t able to enter it within 10 minutes. You can request another code by selecting your preferred verification option again. If you are unable to get a one-time Verification Code, please contact American Express Customer Care by calling the number on the back of your Card.

Can I put multiple Cards on my phone?

Can I put multiple Cards on my phone?

Yes. Samsung allows you to add up to ten Cards in Samsung Pay on a phone. Your Card issuer may limit the number of individual Card products which can be loaded at any one time.

Can I put my Card on multiple phones?

Can I put my Card on multiple phones?

Yes, you can add your eligible American Express Card to multiple phones. For each of your phones, you will need to add your Card by visiting the Samsung Pay app. If you have an issue adding additional Cards, please contact American Express Customer Care at the number on the back of your plastic Card. Only ever add a Card to a phone that belongs to you, to avoid unauthorised purchases.

Can I use my Card with multiple Samsung accounts?

Can I use my Card with multiple Samsung accounts?

Yes, American Express allows you to add your eligible American Express Card to two unique Samsung accounts.

Once I add my Card, how can I disable the ability to make payments or delete Cards from my phone?

Once I add my Card, how can I disable the ability to make payments or delete Cards from my phone?

You can remove your Card in the Samsung Pay app by selecting your Card, tapping “More” in the upper right-hand corner of the screen, and selecting “Delete card”.

What terms apply to my use of Samsung Pay?

What terms apply to my use of Samsung Pay?

Your Card Member Agreement governs the use of your card in Samsung Pay. We have also outlined some Important Information about using your card in Samsung Pay. You can access it here.

Samsung may change Samsung Pay from time to time. American Express has no control over Samsung’s decisions to change Samsung Pay or any of its services or products (including Samsung’s terms of use or privacy policies). In order to use Samsung Pay, you must agree to Samsung’s terms of use and privacy policy.

Making a payment

How can I make a purchase with Samsung Pay?

How can I make a purchase with Samsung Pay?

To use Samsung Pay for purchases, you must first add your eligible Card on your compatible Samsung phone using the Samsung Pay app. Once your Card has been added, swipe-up from the home button or open the Samsung Pay app from your home screen. Next, select the Card you want to pay with. Then, verify with your fingerprint or Samsung Pay PIN, and hover your phone over the card reader where you'd usually tap your Card to complete the transaction. The card reader or cashier will tell you once your purchase is complete.

Do I need to have an active internet connection for Samsung Pay to work?

Do I need to have an active internet connection for Samsung Pay to work?

An active internet connection is not required to make in-store purchases. There is a limit of five authentications/transactions during a period without internet access, after which your phone will need an internet connection to make additional authorisations. You will also need an active internet connection to activate the app or add a new Card.

How do I return an item purchased with Samsung Pay?

How do I return an item purchased with Samsung Pay?

If you need to return a purchase made with Samsung Pay, you may be asked to provide the last four digits of your Device Account Number (instead of the last few digits of your Card number). The last four digits of your Device Account Number are listed to the left of the Card in the Samsung Pay app.

Do I still get the same benefits (for example, Membership Rewards® points) associated with my Card when I use Samsung Pay?

Do I still get the same benefits (for example, Membership Rewards® points) associated with my Card when I use Samsung Pay?

Yes, you receive all of the same rewards, security and benefits of your eligible American Express Card when you use it with Samsung Pay. Please visit your Card account on amex.com.au or in the Amex Mobile app to see your individual Card benefits.

Managing your account

Where can I view and manage my Card in Samsung Pay?

Where can I view and manage my Card in Samsung Pay?

You can view and manage your Cards in the Samsung Pay app. Tap on your Card and scroll down to view your Card details including transactions and your digital Card number. You also have the ability to delete your Card from the phone.

I'm getting transaction notifications for my Card in Samsung Pay on my phone. What are these notifications and how can I turn them on/off?

I'm getting transaction notifications for my Card in Samsung Pay on my phone. What are these notifications and how can I turn them on/off?

You will receive "Transaction Notifications" for purchases you make using your American Express Card in Samsung Pay and your physical Card. To turn off "Transaction Notifications" for all Cards, open the Samsung Pay app, tap "More," and tap "Settings." Please keep in mind that by turning off your "Transaction Notifications" you will no longer receive transaction notifications from Samsung Pay.

If I receive a replacement Card, do I need to update my Card information with Samsung Pay?

If I receive a replacement Card, do I need to update my Card information with Samsung Pay?

No. Your Card details in Samsung Pay will be updated automatically. You can use your eligible Card in Samsung Pay to make purchases before receiving your new physical Card.

Having trouble?

I'm having a problem with my phone's software or hardware. What should I do?

I'm having a problem with my phone's software or hardware. What should I do?

If you are having difficulty with your software or hardware, please visit the Samsung Pay Help Center

Terms & Conditions (+)

Terms & Conditions (-)

Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Samsung Pay is available on select Samsung devices.


American Express Australia Limited (ABN 92 108 952 085). Australian Credit Licence No. 291313. ®Registered Trademark of American Express Company. Trademark of American Express Company. Credit Terms and Conditions apply.