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Welcome to the
American Express Security Centre

Keeping you protected
so you can shop with confidence

Lost your card
or think you've been a victim of fraud?

Call 1300 132 639 from Australia or +61 2 9271 8664 from overseas

How we protect you

Card Fraud Protection

Use your Card with confidence the world over. Our Intelligent Security Systems, Secure Payment process and Fraud Protection Guarantee1 help keep you safe and secure.

Shopping Protection on your Card

Lost or damaged something you purchased? Having trouble getting a refund? Don’t recognise a transaction? You can rely on us to put things right.                                                                                                                                                                                                                                         


Register for email or phone alerts and get prompt fraud and general account updates. It’s the easy way to keep constantly up-to-date on your account activity.                                                                                                                                                                                                                                         


Cutting-edge Secure technology adds extra levels of security to protect you against online fraud.

Cutting-edge Secure technology adds extra level

Chip & Pin and Contactless Cards

Your Card comes with built-in security features and flexibility – protecting you against fraud while giving you the convenience of Contactless payments.                                                                                                                                                                                                                                         


Our range of security measures and safeguards work to protect your privacy at every stage. Find out what information we collect, who we share it with and how we keep it safe.

Additional ways you can protect yourself

Simple steps to help stop fraudsters

Find out ways to protect yourself from fraud and identity theft. Use your American Express Card and our intelligent security systems will help keep you safe and secure.

Top 11 ways to shop securely online

Find out how to protect yourself with practical tips on online safety.

How to protect yourself from Phishing

A range of simple and effective ways to protect yourself from phishing, and what to do if you think an email relating to American Express is fraudulent.


1. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges