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Resolving Complaints


Service is important to American Express and if you have a complaint about our services or products, we would like to know about it. Once we know, we will investigate your complaint and do all we can to promptly resolve the matter. If you have a statement enquiry, such as a charge you don't recognise, phone 1300 132 639 or click here for more information.
Firstly,
contact Call our Customer Relations Hotline on 1300 736 659 available daily from 8am to 7pm Sydney time
contact Or Write to:
  • Customer Relations Manager
  • American Express Australia Limited
  • GPO Box 1582
  • SYDNEY NSW 2001
We expect that our Customer Relations team will be able to respond to your concerns. However, if you feel that this issue has not been resolved to your satisfaction you may refer a complaint to the Financial Ombudsman Service ('FOS') of which American Express is a member.

contact Contact the Financial Ombudsman Service on:
  • Financial Ombudsman Service
  • GPO Box 3
  • MELBOURNE VIC 3001
  • Tel: 1300 780 808
  • Web site: www.fos.org.au