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Welcome to the Help Centre

How do I confirm that my payment was processed?

If you are the Basic Cardmember, you can log in to Online Services to check if the payment has been reflected on your Account.

To be notified of a payment received confirmation (Basic Cardmember only):

  • Visit the Manage Accounts tab, go to Communication Preferences and click on Account Alerts

  • Set up email or text notifications

    Depending on the payment option chosen, your payment can be processed same day or take up to 5 business days. Fees may be applicable, and services may also vary by financial institution. Payments will be credited upon receipt by AMEX Bank of Canada.