Why am I not getting an option to get a One-Time Verification Code delivered to me by SMS and/or email?

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Why am I not getting an option to get a One-Time Verification Code delivered to me by SMS and/or email?

If you are not seeing an email or SMS option, it means American Express either does not have a valid mobile phone number or email address on file, or your email address or mobile phone number has been updated recently.

If you require assistance, please contact us and our Customer Care Professionals will assist you.