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American Express provides Cardmembers with customer service via PC, mobile and telephone to ensure we can quickly service individuals and business members alike. The choice of how to you want us to provide our world-class service is up to you.


Online Services

Designed for both mobile devices and PC, Online Services provides access to your billing information anytime, anywhere. The choice of how to access it is up to you. Easy, Secure and Free1.Enrol now.

Have a question for us?

Contact our Customer Care Professionals with ease through our Secure Message Centre. This feature of Online Services provides Cardmembers with a secure email service ensuring any sensitive questions you may have stay safe.Email us directly

Find a Travel Office near you

Global Services

American Express has over 2,200* Travel Service locations around the world to offer assistance while you’re traveling. In Canada, call 1-888-414-TRIP (8747) for the Travel Services location nearest you.

Find a Travel Office near you

* Comprises Travel and Foreign Exchange locations of American Express. Not all services are available at all locations and are subject to local laws and cash availability. In Canada, American Express Travel Services locations are independently owned and operated.

For Emergency Card Replacement or Lost or Stolen Cards

Doesn’t matter what happened. We’ll arrange a new Card for you as quickly as possible. Just call us.

In Toronto: (905) 474-0870 North America: 1 800 668-2639 International (please call collect): (905) 474-0870

1.Online Services is a free service for American Express Cardmembers. However, by accessing it through a mobile device your service provider may apply fees for data transfer. Please contact them for further details.