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Stage 1 - VERIFY YOUR CONCERN
Stage 2 - YOU CONTACT AMERICAN EXPRESS
Stage 3 - WE HELP
Stage 4 - WE CONCLUDE
 
From this point on, we will assist with your dispute case. To better do so, we require a copy of your proof of return. Then, we'll contact the company in question to find out why the refund does not appear on your account. The company in question may then either:
 
 
Acknowledge the error and refund your money – we will contact you to confirm this.
 
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Provide us with information on the reason for the delay.
 
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