Important Message Regarding Postal Service Disruptions: Due to COVID-19, there may be a delay in outgoing mail from American Express. During this time, there may be delivery delays for gift cards and merchandise redeemed from the Membership Rewards Program. We appreciate your patience during this time. For more information, please refer to our Coronavirus FAQs.
Pack Your Bags! Pay with Points is an easy way to use your Membership Rewards points for eligible purchases at AirCanada.com. A minimum of 10 points is required to redeem using Pay with Points.You can choose to use points for the total, or part of your order, and have the remaining balance charged to your linked American Express Card account. Currently, 1,000 Membership Rewards points is equal to $10.00 at AirCanada.com. Please note that this rate may change. Pay with Points is open to eligible American Express Cards enrolled in the Membership Rewards Program.
How To Redeem
1. Checkout: Use your eligible American Express Card at checkout on AirCanada.com 2. View your points: Select ‘Check Points Balance’ at checkout to view your available points balance 3. Get a statement credit: Confirm the amount of points you want to use, select ‘Apply Points’ and finalize your booking
Terms and Conditions
American Express Terms and Conditions for the Pay with Points Program for Air Canada: By participating in the Pay with Points program (the “Pay with Points Program”) using American Express Membership Rewards® (“MR Points”) when making an eligible purchase on the Canadian edition of AirCanada.com or the Air Canada mobile app, you agree to these Terms and Conditions for the Pay with Points Program for Air Canada (“Terms and Conditions”). Eligible purchases include only those flight purchases made directly on the Canadian edition of AirCanada.com or the Air Canada mobile app. RBC travel insurance purchases are not eligible purchases for the Pay with Points Program. You agree that Amex Bank of Canada and its affiliates (collectively, “Amex”) may collect personal information from Air Canada and its affiliates (collectively, “Air Canada”) that you have provided and that is necessary to facilitate your transaction using Pay With Points for Air Canada. Amex may share information with Air Canada regarding your MR Points account for the sole purpose of managing and facilitating the Pay with Points Program using MR Points. This information sharing allows us to determine your card’s eligibility, and Amex may provide Air Canada with information about your MR Points account, including your total MR Points balance. We may also collect information that you have provided to Air Canada so that we can perform our functions with respect to the Pay with Points Program, including processing payments made with MR Points. Neither Air Canada nor Amex will use information provided to it by the other party in support of the Pay with Points Program for any purpose other than as expressly set forth in these Terms and Conditions. An "Eligible Card" is a valid, Membership Rewards enrolled (a) American Express Consumer Card, (b) Business Card from American Express, or (c) American Express Corporate Card (“Corporate Card”), which must be issued in Canada by Amex. You will only be able to use MR Points if you are the primary account holder of the Eligible Card. In addition, the Eligible Card account must also be in good standing and not in default at the time of redemption. To participate, you must have an Eligible Card and have at least 1 point in your MR Points account. A minimum of 10 points is required to redeem using Pay with Points. To view your available MR Points balance, go to membershiprewards.ca. MR Point redemption rate will be calculated as determined by Amex and may vary for future purchases. The total amount for the eligible flight purchase will be charged to your Eligible Card account whether you redeem MR Points towards some or all of the eligible flight purchase amount. When you choose to use MR Points for an eligible purchase, and select “I accept, purchase”, Amex will debit the number of MR Points of your corresponding selection from the Membership Rewards account linked to the Eligible Card. You may select up to the total amount of MR Points required to cover the total purchase amount or up to the full value of your MR Points balance, whichever is less, to the nearest $.01. Furthermore, a statement credit in an amount equal to the dollar amount of your selection will be issued to the Eligible Card account. Please allow up to 2-4 business days for the corresponding statement credit to be reflected on your Eligible Card account. If a statement credit is processed after your Eligible Card account’s billing period, it will appear on your next statement. Remember, the minimum amount due on your Eligible Card account must be paid by the due date. If there is a processing error with your choice to use MR Points, your Eligible Card will be charged, and the corresponding statement credit will not be issued to the Eligible Card account for your transaction. In this event, if you would like to use MR Points for your transaction, please call the number on the back of your Eligible Card and Amex will be happy to assist you. Certain transactions on AirCanada.com or the Air Canada app are not eligible for purchases using MR Points in the Pay with Points Program, and these may change at any time and without notice and at Amex’s discretion. If you do not have enough MR Points to pay for your eligible purchase, you can pay for the remainder with your Eligible Card. Your MR Points balance will typically be reduced to reflect the amount of your purchase at the time of your transaction, but in some cases it may not reflect your use of MR Points for pending purchase transactions until the purchase has been fulfilled. It is your responsibility to ensure that you have enough MR Points in your MR Points account at the time your MR Points are ultimately redeemed. If you do not have enough MR Points remaining in your MR Points account at the time they are to be redeemed, you will be required to authorize another payment method. Your Eligible Card will not be charged automatically. MR Points may not currently be combined with other rewards programs to make eligible purchases using your MR Points at AirCanada.com or the Air Canada app. Returns are subject to Air Canada’s refund policy. If Air Canada accepts a return for a transaction you made using only MR Points, Air Canada will refund the corresponding dollar amount of the purchase to the Amex card account used. If Air Canada accepts a refund for a transaction you made using MR Points and another payment method, Air Canada may, in its sole discretion, credit the return to the other payment method before crediting the corresponding dollar amount of MR Points. Please allow 2-4 business days for the refund to appear on your statement. In neither case will the points you redeemed for the purchase be returned to you. If you no longer have an Eligible Card account, Air Canada may process your refund by providing you with an Air Canada gift card. If you use a Corporate Card to make a purchase (whether alone or in conjunction with MR Points), you agree that you are using the Corporate Card in accordance with your company’s policy. In the event that a refund results in a credit to your Corporate Card instead of a return of MR Points, it is your sole responsibility to resolve this with your company and you agree to hold Air Canada and Amex harmless in respect of any loss you or the company may incur. Amex Membership Rewards Terms and Conditions apply and are available at membershiprewards.ca or at www.americanexpress.ca/corporateMRterms for Corporate Membership Rewards Program Owners. If you have questions regarding your MR Points or your MR Points account, please contact Amex at the number listed on the back of your Eligible Card.