Barry Moltz

These 10 CEOs inspire and innovate as they lead their companies to the top.

Most companies say they will do anything to satisfy a customer--but don't really mean it. These six companies meant it, and won customers for life.

Employees will treat your customers exactly the way you treat them. If your employees are well cared for, they will focus on being good to your customers

Don't underestimate the damage a chronic complainer can do to your business and your bottom line.

Startup Advertising TipsStartup companies don't have the same restrictions and limits ...

Customers have very low expectations for service. Satisfaction is not measured by the number that leave happy, but by the number of customers who return.

The day's top five reads for small-business owners, as selected by our business experts, Rieva Lesonsky, Mike Michalowicz, Barry Moltz and Mike Periu.

Gain market share and new customers by implementing these quick strategies to steal customers from your competitors.

The day's top five reads for small-business owners, as selected by our business experts, Rieva Lesonsky, Mike Michalowicz, Barry Moltz and Mike Periu.

Overnight delivery is so yesterday: Thanks to companies like Zappos and Amazon, consumers are accustomed to free, fast shipping. How can you compete?

Ever since Burger King told consumers that they could have it "their way," there has always been a link between personalization and great customer service.

The latest customer complaint can actually be a gift and can spur innovation in your company.