Start of menu
Close Menu

Travel Back-Up

Your American Express® Card could be the most useful thing to take on any journey. Even if it’s stolen, help is just a phone call away.

We’re there for you in 2,200 offices* in over 140 countries across the globe.

• Emergency Card replacement – as soon as possible

• Emergency Card-less transactions

• Travel Emergency Assistance: 24-hour emergency assistance helpline for  you and your family


Lost Card? Luggage? Passport?

If you lose your Card and need a replacement, we aim to replace it as soon as possible. Our staff have been known to move mountains to organize replacement Cards as soon as possible. If you’ve lost your wallet, we could even help you with your hotel check-in or arrange an emergency cash advance, if you need one.

Our Travel Emergency Assistance* service can help you locate lost luggage; or find you a lawyer, interpreter or English-speaking doctor in a hurry. We can provide prescription replacement assistance and arrange an urgent message relay if you need to reach someone back home.

*Not available on all cards. For a full list of Cards which offer these benefits please visit our Travel FAQs.

Note: All the services associated with the Travel Emergency Assistance are provided worldwide with the exception of some countries (it is best to check with Customer Service). In addition, services may be limited or prevented by Acts of God, war, civil commotion, labour disputes, unavailability of goods or services, or refusal of permission by local authorities.

AMEX® InfoAssist

Your credit cards and personal documents are precious. However, you can protect them with the AMEX® InfoAssist service. It's like a virtual vault where you can record the numbers of your credit cards, bank cards, passports, birth certificates, licenses, health cards, insurance policies, and more. If your wallet is lost or stolen whether you are home or abroad, call an AMEX® InfoAssist representative immediately and he/she will notify your registered card issuers, ask them to block the cards from fraudulent use and request replacement cards wherever possible.

For more information or to enroll, call 1-800-263-9222.

*Comprises American Express' owned offices and the network of American Express representatives offices. Not all services are available in all locations and are subject to local laws.

Travel Emergency Assistance
Trouble abroad? Call Travel Emergency Assistance (TEA) Service.

If you run into troubles while travelling, help is one call away. Travel Emergency Assistance, a 24-hour telephone service - can refer you to hospitals, embassies, doctors and lawyers around the world. They can also provide you with key travel information, including details on visa and inoculation requirements, 7 days a week.

How it works
To prepare you for any situation that may arise during your travels, American Express offers out-of-town emergency medical and legal referrals and important travel-specific information (such as visa requirements or customs and inoculation regulations) available by telephone, 24 hours a day, 7 days a week.

Note: All the services associated with the Travel Emergency Assistance are provided worldwide with the exception of some countries (it is best to check with Customer Service).

For assistance when you need it most, contact the Travel Emergency Service at 1-800-678-5523

Eligible Cards - Personal
The Platinum Card® from American Express®
The American Express® Gold Card
The American Express® Card
The American Express® AeroplanPlus® * Platinum Card
The American Express® AeroplanPlus® * Gold Card
The American Express® AeroplanPlus® * Card
The American Express® Holt Renfrew Platinum Card