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Frequently Asked Questions

For Purchasers

What is the American Express Gift Card?

The American Express Gift Card is a prepaid card that comes with a set dollar value that is printed on the front of the Gift Card. Select American Express Gift Cards can be loaded with any amount within a specified range. It is not a credit card, charge card or debit card. The American Express Gift Card can be used virtually everywhere Cards are accepted in Canada and the U.S. Some usage restrictions apply. See the American Express Gift Card Cardholder Agreement for more details.

Where can I purchase the American Express Gift Card?

American Express Gift Cards are currently available for purchase from Mac’s (in Ontario only), Shoppers Drug Mart® Pharmaprix®, 7-Eleven®, Couche-Tard, Circle K and Quickie Convenience Stores. You can also redeem for the American Express Gift Card using:

How much does it cost to buy the American Express Gift Card?

The purchase charge for the American Express Gift Card varies by denomination:
  • $3.95 + applicable taxes for a $25 American Express Gift Card
  • $4.95 + applicable taxes for a $50 American Express Gift Card
  • $5.95 + applicable taxes for a $100 American Express Gift Card
  • $6.95 + applicable taxes for a $200 American Express Gift Card
  • $8.95 + applicable taxes for a $200-$500 American Express Gift Card (choose your load amount)

What denominations of American Express Gift Cards are available?

  • Currently, $25, $50, $100 and $200 denominations of the American Express Gift Card are available for purchase.
  • American Express Gift Cards that you can choose your load amount within a $200-$500 range are also available at select retailers.
  • Aeroplan®* Miles can be redeemed for a $250 American Express Gift Card. Call 1-800-505-6849 to learn more.
  • Are you a business looking to purchase specific denominatoins? Learn more

Is there a limit to how many American Express Gift Cards can be purchased?

The number and total value of American Express Gift Cards that can be purchased may vary by product availability and the policy of each individual seller. If you have a question, please check with the seller before purchase.

Can I buy American Express Gift Cards online in Canada?

No. Currently, you can only buy American Express Gift Cards at retail locations. Are you a business looking to purchase? Learn more

Where can the American Express Gift Card be used?

The American Express Gift Card can be used virtually everywhere Cards are accepted in Canada and the U.S. In some cases American Express Gift Card acceptance may be restricted to certain merchant locations (e.g. mall) which we will indicate with the American Express Gift Card if applicable. You may also call customer service for more information at 1-800-505-6849. Some usage restrictions apply. See the American Express Gift Card Cardholder Agreement for more details.

Are there places where the American Express Gift Card cannot be used?

Yes. The American Express Gift Card cannot be used outside of Canada and the U.S. It cannot be used at certain Merchants such as casinos, cruise lines and car rental companies. Also, the American Express Gift Card cannot be used:

  • For recurring billing payments such as utilities, subscriptions, or cellular phone service.
  • For receiving cash or cash equivalents, such as at ATMs or at a bank.
  • At other merchants or merchant industries that may determine.
  • For transactions requiring preauthorization for less than the full value of such transactions.
  • In some cases American Express Gift Card acceptance may be restricted to certain merchant locations (e.g. mall) which we will indicate with the American Express Gift Card if applicable. You may also call customer service for more information at 1-800-505-6849.

Additional usage restrictions apply. See the American Express Gift Card Cardholder Agreement for more details.

Can the American Express Gift Card be used outside of Canada?

Yes. The American Express Gift Card can be used virtually everywhere Cards are accepted in the U.S. in addition to Canada. Usage restrictions apply. See the American Express Gift Card Cardholder Agreement for more details.

In some cases American Express Gift Card acceptance may be restricted to certain merchant locations (e.g. mall) which we will indicate with the Gift Card if applicable. You may also call customer service for more information at 1-800-505-6849.

What should I do if I have additional questions about buying or using the American Express Gift Card?

If you have any additional questions about the American Express Gift Card, please call our toll-free Customer Service number at 1-800-505-6849.

For Recipients

I’ve received an American Express Gift Card. What is it?

Your American Express Gift Card is a prepaid card that comes with a set dollar value printed on the front of the American Express Gift Card. It is not a credit card, charge card or debit card. You can use it virtually everywhere Cards are accepted in Canada.

To avoid card declines and have a smooth experience when using your American Express Gift Card, always know your balance and tell it to the cashier before you pay for a purchase. Some usage restrictions apply. See the American Express Gift Card Cardholder Agreement for more details, including usage restrictions.

What should I know about using my American Express Gift Card?

To avoid card declines and have a smooth experience using your American Express Gift Card, you should always know your balance and tell it to the cashier before you pay for a purchase.

Where can I use my American Express Gift Card?

The American Express Gift Card can be used virtually everywhere Cards are accepted in Canada and the U.S. In some cases American Express Gift Card acceptance may be restricted to certain merchant locations (e.g. mall) which we will indicate with the American Express Gift Card if applicable. You may also call customer service for more information at 1-800-505-6849. Some usage restrictions apply. See the American Express Gift Card Cardholder Agreement for more details.

Are there places where the American Express Gift Card cannot be used?

Your American Express Gift Card cannot be used outside of Canada and the U.S. It cannot be used at certain Merchants such as casinos, cruise lines and car rental companies. Also, the American Express Gift Card cannot be used:

  • For recurring billing payments, such as utilities, subscriptions, or cellular phone service.
  • For receiving cash or cash equivalents, such as at ATMs or at a bank.
  • At other merchants or merchant industries that may determine.
  • For transactions requiring preauthorization for less than the full value of such transactions.
  • In some cases American Express Gift Card acceptance may be restricted to certain merchant locations (e.g. mall) which we will indicate with the Gift Card if applicable. You may also call customer service for more information at 1-800-505-6849.

Additional usage restrictions apply. See the American Express Gift Card Cardholder Agreement for more details. Usage restrictions apply. See the American Express Gift Card Cardholder Agreement for more details.

Can my American Express Gift Card be used outside of Canada?

Yes. The American Express Gift Card can be used virtually everywhere Cards are accepted in the U.S. in addition to Canada. Usage restrictions apply. See the American Express Gift Card Cardholder Agreement for more details.

In some cases Gift Card acceptance may be restricted to certain merchant locations (e.g. mall) which we will indicate with the American Express Gift Card if applicable. You may also call customer service for more information at 1-800-505-6849.

Do I need to do anything before using my American Express Gift Card?

Before using your American Express Gift Card, sign the back of your American Express Gift Card. Also, please write down your Gift Card number and the Customer Service number (1-800-505-6849) on a separate piece of paper and keep it in a safe place. If you were given a receipt with your American Express Gift Card, you should keep that too. You will need this information to replace your American Express Gift Card if it is lost or stolen.

Does my American Express Gift Card expire?

The funds on your American Express Gift Card do not expire. However, your plastic card has a “Valid Thru” date used by merchants for security verification and authorization purposes. After the “Valid Thru” date has passed, please do not use your American Express Gift Card. Instead, call Customer Service (1‑800‑505‑6849) to obtain a replacement Gift Card loaded with the current unused Available Balance. You will not be charged any fees for getting a replacement American Express Gift Card. See the Gift Card Cardholder Agreement for more details.

Why is there is a “Valid Thru” date on my American Express Gift Card if it does not expire?

Some merchants require the “Valid Thru” date on front of your American Express Gift Card to process transactions. Although your American Express Gift Card funds do not expire, please do not use your American Express Gift Card after the “Valid Thru” date as merchants may deny your transaction. If your American Express Gift Card “Valid Thru” date is about to pass or has passed, call Customer Service (1‑800‑505‑6849) to obtain a replacement American Express Gift Card loaded with the current unused Available Balance. You will not be charged any fees for getting a replacement American Express Gift Card. See the American Express Gift Card Cardholder Agreement for more details.

What should I do if my American Express Gift Card is lost or stolen?

If your American Express Gift Card is lost or stolen, contact Customer Service immediately at 1-800-505-6849 to notify us. You will be asked for your American Express Gift Card number or information from your American Express Gift Card receipt or package to help us process a replacement request. If there is an Available Balance remaining on your American Express Gift Card, we will cancel your American Express Gift Card and send you a replacement American Express Gift Card with the Available Balance that was on your American Express Gift Card at the time you notified us that it was lost or stolen. NO REFUNDS OR REPLACEMENTS WILL BE PROVIDED TO COVER AMOUNTS DEBITED FROM YOUR LOST OR STOLEN American Express GIFT CARD PRIOR TO THE TIME YOU NOTIFIED US. See the American Express Gift Card Cardholder Agreement for more details.

Can value be added to my American Express Gift Card?

No. Your American Express Gift Card is not reloadable. Once the value of your American Express Gift Card has been depleted, it is no longer valid and should be cut in half and discarded. However, we recommend that you retain your American Express Gift Card until you are sure that you do not intend to return any merchandise purchased with it.

How do I keep track of the value of my American Express Gift Card?

  • You can check your balance at americanexpress.ca/gift.
  • You can also keep track of your balance by using the balance tracking section on the back of your American Express Gift Card. When you pay for a purchase, deduct the amount you have paid from your previous balance and write the new balance in the box on the balance tracking strip on the back of your American Express Gift Card. Keep it up to date, so that you can always know your balance and avoid card declines.

What if I don’t have enough money on my American Express Gift Card to buy what I want? How do I combine other forms of payment?

If your American Express Gift Card does not have a sufficient Available Balance to cover your purchase, it may be declined. Depending on the Merchant’s policy, you may be able to make a purchase with your American Express Gift Card and another form of payment. To make a purchase for more than the Available Balance on your American Express Gift Card:

  • Tell the cashier the Available Balance on your American Express Gift Card (for your Available Balance click here or call 1-800-505-6849).
  • Ask the cashier if another form of payment can be accepted for the balance of your purchase.
  • Tell the cashier to only authorize your American Express Gift Card for the Available Balance.
  • Provide a second form of payment. We do not guarantee that the Merchant will accept two forms of payment.

Are there guidelines for using my American Express Gift Card at restaurants and other “tip” oriented merchants?

Some Merchants (such as restaurants and salons) may obtain a pre-authorization on your American Express Gift Card for an amount up to 20% more than the total bill to cover any gratuity that may be added. Although only the actual amount you authorize will ultimately be deducted from your American Express Gift Card’s Available Balance, the entire pre-authorized amount will remain unavailable until the Merchant posts the final transaction (typically within 3 business days).

To avoid a decline of your American Express Gift Card or having a hold placed on your American Express Gift Card funds, ask the Merchant to authorize only the specific total amount you’d like to pay for your purchase including gratuities.

We do not guarantee that the merchant will fulfill this request.

What are the guidelines for using my American Express Gift Card at gas stations?

Gas stations will generally secure a pre-authorization on your American Express Gift Card for the estimated total purchase amount to ensure that your American Express Gift Card’s Available Balance is sufficient to cover the final purchase. Although only the actual amount you authorize will ultimately be deducted from your Gift Card’s Available Balance, the entire pre-authorized amount will remain unavailable until the Merchant posts the final transaction (typically within 3 business days).

To avoid a decline of your American Express Gift Card or having a hold placed on your American Express Gift Card funds, we recommend that you pay for gasoline inside the station.

How do I find out about transactions made on my American Express Gift Card?

You can click here or call Customer Service (1-800-505-6849) to get information on transactions made on your American Express Gift Card.

How do I handle returns, exchanges or problems with the merchandise that I’ve purchased with my American Express Gift Card?

If you wish to return or exchange any merchandise purchased with your American Express Gift Card, you will be subject to the Merchant’s return/exchange policies. If the Merchant agrees to issue a credit to your American Express Gift Card for merchandise returned, the credited funds may not be available for 3 to 7 days.

Please be aware of the Merchant’s return or exchange policies before making your purchase.

What do I do if my American Express Gift Card is declined?

Call Customer Service (1-800-505-6849) to find you why your American Express Gift Card may have been declined. Among other reasons, your American Express Gift Card can be declined if it does not have sufficient Available Balance to cover the full amount of your purchase or if a Merchant is unable to authorize your American Express Gift Card. If you are unsure of your Available Balance, you can check it online or by calling the Customer Service number (1-800-505-6849).

What should I do if I have questions about my American Express Gift Card?

If you have additional questions, please call our toll-free Customer Service number
(1-800-505-6849).

Is there a currency conversion applied if I use my Canadian American Express Gift Card for U.S. dollar transactions?

Yes. If you use your Canadian American Express Gift Card for U.S. dollar transactions, the transaction will be converted into Canadian dollars on the date processes the transaction (usually the day that the merchant submits the transaction to us). The processing date may not be the same date that the transaction was authorized. The treasury system will convert the transaction from U.S. dollars to Canadian dollars using a currency conversion rate selected from customary industry sources on the business prior to the processing date.


Avoid Card Declines

Always know your Gift Card balance and tell it to the cashier before you pay.

Learn more

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