Frequently Asked Questions

American Express Reward Cards for Business Customers

Read Reward Card Cardholder Agreement for terms and conditions that apply.

A $2.50 monthly service fee will be assessed against the Card balance starting 13 months (1st day after the completion of 12 months) after Card issuance. If the balance is less than $2.50, then the remaining balance will be assessed. Reward Card should therefore be distributed upon receipt.

1. Reward Cards and Gift Cards can be used for purchases up to the Available Balance at merchants in Canada and the United States that accept American Express Cards, including mail order and online establishments (each a “Merchant”). Restrictions may apply, for example some Gift Cards are only accepted at certain American Express merchants or at American Express merchants in a particular location, such as a mall. We will tell you of any restrictions on where you may use your Reward Card or Gift Card in the applicable Cardholder Agreement. Neither the Reward Card nor the Gift Card can be used for recurring billing, such as utilities and subscriptions, at casinos, for cash or cash equivalents or for transactions requiring a preauthorization for less than the full value of the transaction (such as some car rental and cruise line transactions), or for any other transactions, Merchants and/or Merchant industries that we may determine.

2. Card number and receipt may be required for refund. Refunds issued only to the extent of available balance at time of notification.

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