Fraud protection


Feel secure knowing we make
fraud protection our business.












Lost your Card or eligible device or think you’ve been a victim of fraud? Call 1-800-869-3016 or the number on the back of your card.

Outside of Canada (please call collect) 905-474-0870. For Corporate Cardmembers, please call 1-800-716-6661.

Simple steps to help you stay protected

Step 1

Check your statements thoroughly as soon as you receive them. This is also easy to do with Online Services where you can check your transactions daily.

Step 2

Register for Account Alerts with Online Services which gives regular email or SMS updates on your account balance.

Step 3

Register for Push Notifications via the Amex App* to receive account updates on the go.


Fraud prevention

We have intelligent security systems in place to help protect your Card from fraud. 


Fraud Protection Guarantee**


Use the American Express Card online or off, and you won’t be held responsible for any fraudulent charges, as long as you’ve taken reasonable care to protect your account details, PIN and any device on which you have added your account information. Notify us at once if your Card or eligible device is lost or stolen, or you suspect it is being used without your permission. For more information on the Fraud Protection Guarantee refer to Fraud FAQs.

Identity theft


Find out what you can do to help keep your financial details safe and secure.



Not a Cardmember yet?


Find the right American Express Card for you.


Alerts & Notifications



Keep track of your account with personalized updates through Email, SMS, and/or our Amex App*.




American Express


Shop even more confidently, with an extra layer of protection online at participating merchants.