Introducing a higher level of online security and

safety with Two-factor Authentication on @ Work Reconciliation

American Express is implementing a security enhancement to the @ Work Reconciliation login process called Two-factor Authentication that requires:

A new Enterprise ID

A one-time password sent via email

A seamless, secure experience

Two-factor Authentication process will provide Program Administrators and End Users with a seamless login experience and benefits including:

Enhanced security protocols

Benefit from an extra layer of security

Protective of sensitive data

Secure your company's data from unauthorized access

Industry best practice in security

Be confident with benchmark levels of account security

An easy two-step setup process

Phase 1

Creating an Enterprise User ID

 

In preparation for Two-factor Authentication login, you will first need to create an Enterprise User ID for your company in the process outlined here.

The process will start with the new welcome page shown here. After you log in use your exisiting @ Work Reconciliation Credentials and follow the simple steps through the completion.

Phase 2

Log in using Two-factor Authentication

 

Once you have created your Enterprise ID, you will log in using your new credentials. 

Set up Two-factor Authentication by:

  • Logging in with your Enterprise User ID credentials (Phase 1)
  • Entering a one-time password sent to you via email to complete your log in.

Note :

  •  To streamline the process, you have an option that lets the system recognize your device as a Trusted Device.
  •  This enables you to login with your User ID and Password without the need of a one-time password each time you log in. The new process also simplifies authentication where you forget your User ID and / or Password.
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The enhanced Two-factor Authentication is being implemented accross the globe, starting from Canada, GDC, United Kingdom and United States.

FAQs - Two-factor Authentication on @ Work Reconciliation:​

Need help?

Programme Administrators can contact us based on their location below:

Europe and Asia-Pacific: technicalsuloutionsupport@aexp.com

Latin America: techteamlatam@aexp.com

US and Canada: CARsupport@aexp.com