Help & Support
Insure My Travels
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Welcome to the Help Centre
Security and fraud
Report your Card lost, stolen or damaged and learn how you are protected against fraud.
Frequently asked questions
How am I protected against fraud?
How can I protect myself from fraud?
How do I Freeze my Card?
How do I change my PIN?
How do I report my Card lost, stolen, damaged or not received?
How do I unlock my PIN?
How do I view my PIN?
How long does it take for my Card to be frozen or unfrozen?
How long will my Card stay frozen?
How many times can I change my PIN?
How often can I freeze my Card?
How secure is my information with the American Express App?
I was prompted to receive a One-Time Verification Code, what is this and why is it required?
If I can't find my Card after I freeze it, how do I report it lost or stolen?
Is it safe to change my PIN?
I’ve just received my replacement / renewal Card and was expecting a PIN?
What happens if I need to freeze my Card but I have Supplementary Cards on my Account?
What happens if I replace my Card while it's frozen?
What happens when I freeze my Card?
When would I freeze my Card?
Why am I not getting an option to get a temporary security code delivered to me by SMS and / or email?
Why do I need to activate my new PIN code by using the old PIN code?
Will recurring bills (such as monthly subscription to Netflix) continue if my Card is frozen?