Welcome to the Help Centre
Security and fraud
Report your Card lost, stolen or damaged and learn how you are protected against fraud.
Frequently asked questions
How am I protected against fraud?
How do I change my PIN online?
How do I report my Card lost, stolen, damaged or not received?
How do I unlock my PIN online?
How do I view my PIN online?
How many times can I change my PIN?
Is it safe to change my PIN code online?
I’ve just received my replacement / renewal Card and was expecting a PIN?
Why am I not getting an option to get a temporary security code delivered to me by SMS and / or email?
Why do I need to activate my new PIN code by using the old PIN code?
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