Help & Support
Insure My Travels
Other Reward Programmes
Welcome to the Help Centre
Security and fraud
Report your Card lost, stolen or damaged and learn how you are protected against fraud.
Frequently asked questions
How am I protected against fraud?
How do I Freeze my Card?
How do I change my PIN online?
How do I report my Card lost, stolen, damaged or not received?
How do I unlock my PIN online?
How do I view my PIN online?
How long does it take for my Card to be frozen or unfrozen?
How long will my Card stay frozen?
How many times can I change my PIN?
How often can I freeze my Card?
If I can't find my Card after I freeze it, how do I report it lost or stolen?
Is it safe to change my PIN code online?
I’ve just received my replacement / renewal Card and was expecting a PIN?
What happens if I freeze my Card with multiple Cards on the account?
What happens if I replace my Card while it's frozen?
What happens when I freeze my Card?
When would I freeze my Card?
Why am I not getting an option to get a temporary security code delivered to me by SMS and / or email?
Why do I need to activate my new PIN code by using the old PIN code?
Will recurring bills (such as monthly subscription to Netflix) continue if my Card is frozen?