Call us as soon as possible on0800 917 8047from the UK or +44 (0)800 917 8047from overseas, if an unrecognised charge or charges appear in your transaction history or Account statement.
Keep copies of your receipts and compare them to your statement.
Fraud Protection Guarantee
If you do become a victim of fraud, our Fraud Protection Guarantee means you won't be held responsible for any fraudulent charges, provided you've taken reasonable care to protect your Account details, PIN and any device on which you store your Account information.
Find more information about protecting yourself from fraud
Take Five is a national awareness campaign led by FFA UK (part of UK Finance) that highlights when you should be cautious to reduce the chance of being a victim of fraud. You can also learn more about online safety by visiting Cyber Aware, or report a fraud or cybercrime through ActionFraud - the UK's national fraud and cybercrime reporting centre.
Phishing, scams and online safety
Be alert to phishing scams and stay safe with our helpful