Security Centre
American Express security
Protecting you, wherever you are
Shop confidently whenever you use your American Express® Card, with our advanced security systems. From Account monitoring to online safety protection and fraud alerts,
we make sure you’re in safe hands.
Report Fraud
If you think you've been a victim of fraud, we're here to help. Call us on +44 (0) 800 917 8047 immediately.
Global Assist®
No matter where you are in the world*, if it matters to you, it matters to us. Our Global Assist® Helpline is ready and waiting.
Call us on +44 (0) 800 917 8047.
Emergency Card Replacement
Has your Card been lost or stolen abroad?
You’ll receive a replacement Card, usually within two working days.*
If you’ve added your Card to a mobile wallet such as Apple Pay, this will be instantly updated. If you’re overseas call us on +44 (0)1273 696 933 or live chat with us here.
*Not all services are available in all locations, and all are subject to local laws. Global Assist service isn’t available for the Basic, Harrods and Costco Card. Travel related advice is complementary, but you may be required to pay for any arranged services provided.
Shop Confidently
Learn more about how American Express keeps you safe and secure, at home and abroad.
SafeKey and Express List
Shop safely with SafeKey. It's smart technology that helps us make sure it's really you when you're shopping online. Express List makes online checkout at your favourite websites much simpler.
Purchase Protection
What you buy matters to you so it matters to us. Your American Express Card purchases are covered for up to 90 days*, protecting you against theft or damage.
*Terms, conditions and exclusions apply.
Fraud Alerts
Shop confidently with your American Express Card knowing we have your back. Our intelligent security systems monitor your Account, and if we spot anything unusual, we'll notify you immediately.
Card Assistance Abroad
Our Global Assist® Helpline is there to help you, around the clock, and around the globe. From delayed departures to lost luggage, you're in safe hands 24/7*.
*Terms, conditions and exclusions apply.
Authentication
Our intelligent security systems help us keep you secure when you’re paying instore, shopping online or accessing your Online Account, no matter where you are in the world. Learn how to verify yourself simply and securely with a push notification or verification code.
Mobile Wallet Security
With four layers of protection, your American Express Card linked to your mobile wallet, is the go-to Card for added security when you're out and about.
Protecting yourself from fraud
Phishing, scams and online safety
To stop fraudsters, and to keep you
safe and secure, we have a range of helpful advice to protect you against their tricks and scams.
Identity Theft
When it comes to protecting your identity, we have a number of easy tips to help you avoid identity fraud. Learn more about how you can keep your details safe and secure.
Looking for your Privacy settings?
We want you to know how we may collect, use, share, and keep information about you and the choices that are
available to you.
FAQs
If you think your American Express® Card Account has been compromised or used fraudulently, call us immediately on +44 (0) 800 917 8047. We're here to help.
American Express uses advanced security systems to help protect you wherever you shop. Our intelligent security systems monitor your Account and if we spot anything unusual, we'll notify you immediately.
If you think you've been a victim of fraud or notice suspicious activity on your Account, contact us immediately. We'll help protect your Account and investigate the activity. Call us on +44 (0) 800 917 8047.
If your Card is lost or stolen you can notify us and order a replacement Card using your Online Account or American Express® App. For online, go to Account Management, click on “Order a replacement Card for damaged, lost, or stolen Cards” and follow the instructions provided. For the App, go to the 'Account' tab and select 'Replace a Card' and follow the instructions provided.
If you don’t have an Online Account, please call us immediately +44 (0) 800 917 8047.
Yes. If you're unsure where your Card is, you can temporarily freeze it through your Online Account or the American Express® App to help protect your Account while you look for it. If you find your Card, you can unfreeze it at any time. If you don't, you can request a replacement Card. Your Card will stay frozen for seven days unless you unfreeze it sooner.
American Express SafeKey® is smart authentication technology that protects you against fraud when you shop online at participating merchants. It works behind the scenes to check it's really you when you make a purchase.
Our intelligent security systems help keep you secure when you're shopping online. SafeKey helps make sure it's really you when you're shopping online, while our authentication technology lets you verify yourself simply and securely with a push notification or verification code. On top of the world-class protection that comes with all Amex Cards, your Digital Card lives in the Amex® App, where it’s encrypted, and its security code refreshes every five minutes. All of which means, even if your phone were lost or stolen, your Digital Card would stay safe – so safe you wouldn’t need to cancel it.
Emergency Card Replacement is a service that helps you get a replacement Card if yours is lost or stolen while you're abroad. If your Card is lost or stolen abroad, we'll arrange a replacement Card, usually within two working days. If you've added your Card to a mobile wallet such as Apple Pay, it will be updated instantly. If you're overseas, call +44 (0)1273 696 933 or chat with us online.