Guide to your Preferred Rewards Gold Card® statement
Welcome to your guide
We've put this guide together to help you find any information you need about your Preferred Rewards Gold Card statement, at the click of a mouse.
What is a Charge Card?
How a Charge Card can supercharge your life
The American Express Preferred Rewards Gold Card is a Charge Card, not a Credit
Card. This means that we don’t put an inflexible, fixed credit limit on your Card,
as long as you pay your balance in full each month. Instead, the amount you can
spend at any one time is based on things like your previous spend, your repayment
history with us, your credit history and your financial resources.
In the early days, we need to get to know you and your spending patterns. So the amount you can have outstanding at any one time may start out a little lower than you can actually afford. As we learn how you like to run and manage your Card, we’ll quickly be able to adjust how much you can spend on it.
Need to talk to us about your Charge Card spending limits while travelling or if you’re planning a big purchase? Just call us on the number on the back of your Preferred Rewards Gold Card.
Your Charge Card statement clearly shows you the figure, and the date by which you need to pay it.
How to make your payments
Choose the best way to pay
There are a number of ways you can settle your Card balance each month. The easiest
is by Direct Debit (set one up now).
If you prefer, you can log in to Online Services from your PC or mobile and pay online with your debit card, as well as view your transactions, and manage your account whenever you like (if you haven’t already done so, register now).
And if you would like to pay by cheque you can do so by writing your account number on the front of your cheque and making it payable to American Express Services Europe Limited. Please send your cheque to:
American Express Services Europe Ltd., Royal Avenue, Widnes, WA88 1AE
Please do not send any correspondence with your payments.
Set up a Direct Debit
Pay the easy way
Want to set up a Direct Debit now? Simply log in to Online Services and download the Direct Debit form, then
post it back to us at:
American Express Services Europe Ltd, FREEPOST, PO Box 79, Brighton, BN1 1YZ
Or, if you prefer, you can call us using the number on the back of your Card, and we'll set up your Direct Debit with you over the phone. Once it’s set up, see it clearly marked on your statement. Direct Debits can take a few weeks to activate, so please view your statement regularly. Until your Direct Debit is up and running, please continue paying by your usual method.
View your transactions on your mobile
You can now view your transactions on your mobile. In addition, you can access the most important account information and management tools when you're on the go – via a convenient website optimised for your mobile phone or as a downloadable app for iPhone and Android devices.
- See your latest transactions
- Pay your bill
- Access and manage your accounts
- View your Membership Rewards points
for more information on our mobile services.
You may also wish to register for our Alerts programme, to receive timely updates and reminders about your account – there’s a range to choose from. You can also choose when you’d like to receive your Alerts and whether you prefer SMS or email.
Visit americanexpress.co.uk/alerts for details.
How we calculate your Membership Rewards® points
The best part of your statement
You can see exactly how we’ve worked out your Membership Rewards points by looking
at the boxes on the top. You’ll also notice that the period your statement shows
for the Membership Rewards you have earned differs from the period of the statement
itself, as it takes time for this to show on the paper or PDF version of your statement.
To see the latest Membership Rewards each of your recent transactions has earned you, click here.
Your can spend your points at a huge range of travel partners including British Airways, Eurostar, Hertz, Hilton, Sheraton and Virgin Atlantic, to name a few. They’re also redeemable on a host of experiences and gifts – from cases of fine wine to the latest in entertainment systems. To see what your Membership Rewards could get you, click here.
Don’t forget that Membership Rewards points are not earned on: cash withdrawals, buying Travellers Cheques, foreign exchange, fees and interest charges for dishonoured payments, late payments and referral charges, fees and charges including your annual and Membership Rewards fees.
Visit americanexpress.co.uk/welcometogold for more information about the tips on how to maximise your Membership Rewards balance.
And if you ever have questions about your Membership Rewards, please call us on 01273 863863 and we’ll be happy to answer them.
Exclusive Cardmembership offers on your statement
Much more than just a statement
When you’re an American Express Gold Cardmember, you’ll discover that there’s so
much more to a statement than you’d expect.
Each month, we update you about the latest offers exclusive to our Cardmembers. We also feature other information about smart ways of using your Membership Rewards points.
So, reading your statement is not only important but could also be very rewarding indeed!
Interested in more exclusive offers? Visit our American Express Selects website by clicking here.
Need more help?
If you have any questions, or would like to change the date you receive your statement, please log in to Online Services to email us, or call the number on the back of your Card to speak to Customer Services.
Ready to go paperless?
To let us know, log in to Online Services, where you can change your preferences to
We'll send you a reminder just before your statement arrives with you, and keep your last 6 months' statements ready for you to view, or download, whenever you need to. All you need to do to view your statement is log in to Online Services when you get your reminder. Click here to register for Online Services if you haven't already.
American Express Services Europe Limited. Registered Office: Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX, United Kingdom. Registered in England and Wales with Number 1833139. American Express Services Europe Limited is authorised by the Financial Services Authority under the Payment Services Regulations 2009 (reference number 415532) for the provision of payment services.