Welcome to the Help Centre

Reward points

Frequently asked questions

Are all American Express Cards eligible for using 'Use Points Towards Purchases'?

Can I do a partial redemption for 'Use Points Towards Purchases' on an eligible purchase?

Can I redeem my points for a credit against any transaction?

How can I earn extra points on my American Express® Nectar Credit Card?

How can I earn extra points on my American Express® Preferred Rewards Gold Credit Card?

How do I check my Membership Rewards® points balance?

How do I enrol in Membership Rewards®?

How do I redeem and or transfer my Membership Rewards points?

How do I use 'Use Points Towards Purchases'?

How long do I have to make a request to use 'Use Points Towards Purchases'?

How many points can I redeem against an eligible transaction?

I used the 'Use Points Towards Purchases' feature and I have a Credit Card; do I still need to make a minimum payment this month?

Is 'Use Points Towards Purchases' similar to 'Tripflex'?

What can I do with my Membership Rewards® points?

What is the American Express Membership Rewards® programme?

When will I receive the 'Use Points Towards Purchases' statement credit?

Why can't I redeem my points with 'Use Points Towards Purchases'?

Will I receive my points back if I get a refund from the merchant?