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Help and FAQs

 

 

 

We are always happy to help

 

When contacting American Express, we recommend having your Merchant number on hand to help us serve you efficiently. Your Merchant number is a ten digit number, beginning with 979 or 803. This can be found on the top right hand side of the statement. In order to protect your details, we will ask you some security questions to verify your identity when you phone

 

 

 

 

 

Need Help?

 

Contact us on 1300 363 614
Monday - Friday, 8.00am to 6.00pm, AEST/AEDT. 

 

View the American Express Card Acceptance Terms and Conditions.

 

 

 

To save you time, see answers to the most commonly asked questions below.

 

 

General Queries

 

 

Your Account, Terminal, Chip & Pin

 

 

 

Chip & PIN and Contactless

 

 

 

Apple Pay

 

 

 

Payments and Processing

 

 

 

Managing Your Account Online

 

 

 

Disputes and Chargebacks

 

 

 

Card Fraud

 

 

 

Marketing Materials and Offers

 

 

 

Travellers Cheques

 

 

 

Data Security

 

 

 

Virtual Account Numbers for Corporate Travel