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Welcome to the Help Centre

What is a pending transaction?

A pending transaction is an approved purchase or Card pre-authorisation that has not yet posted to your Card Account balance. It may take up to four days for an approved purchase to be posted to your Card Account balance.

Card pre-authorisations also appear as pending transactions, but do not appear on your Account balance until the merchant submits the final charge to us.

Pending transactions are not charged interest and are not included in your outstanding balance.