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Welcome to the Help Centre

What are exchange rates and transaction charges abroad?

How do I tell Amex I'm going abroad?
There is no need to inform us that you are travelling abroad, our intelligent security protects your Account so you can shop with confidence on your next trip away.

What are the exchange rates between USD / GBP / Euro?
If you make a transaction in a foreign currency, we use a specific exchange rate and conversion system. We will convert a transaction into Pound Sterling on the date we process it.

Unless a particular rate is required by law, we will use conversion rates based on interbank rates we select from customary industry sources on the business day prior to the processing date (called the "American Express Exchange Rate"). This rate may differ from rates that are in effect on the date of your transaction. Fluctuations may be significant.

If the transaction is in U.S. Dollars, it will be converted directly into Pound Sterling. In all other cases, including the Euro, it will first be converted into U.S. Dollars and then into Pound Sterling.

Does Amex charge a fee for foreign transactions?
If you make a transaction in a foreign currency, you will be charged a non-sterling transaction fee of 2.99% on the transaction amount. If you use your Card to withdraw cash abroad a cash fee of 3% of the withdrawal amount or £3 (whichever is greater) will be payable in addition to the non-sterling transaction fee.

Find more details about foreign transactions here. If you’re logged in to Online Account, you can see the Foreign Transaction Calculator at the base of the page. You can use this to give you an indication of the fees and the exchange rate for transactions in a foreign currency.

Options when spending abroad
You can use your American Express Card, or purchase foreign currency or American Express Travellers Cheques from us before you leave.

Global Assist®
Your Card comes with an invaluable 24-hour Emergency Helpline for you and your family wherever you are in the world*.

Global Assist Emergency Helpline: +44 (0) 20 3126 4113
This is a 24-hour helpline.

Our Global Assist service can help you locate lost luggage and find you a lawyer, interpreter or English-speaking doctor in a hurry. We can provide prescription replacement assistance and arrange an urgent message relay if you need to reach someone back home.

*Not all services are available in all locations and are subject to local laws. Global Assist service isn’t available for the Basic Card.

Emergency Card replacement
We can often get a replacement Card to you within two working days.
We can instantly update your Card in your mobile Wallet, if you are registered for Apple Pay.
Find more information about emergency Card replacement here.