Welcome to the Help Centre
How to make a payment
You can choose what is convenient
Pay your bill on-the-go, wherever you go with the American Express® App.
Pay your bill online at any time using your Online Services Account.
Paying by Direct Debit is a great way to ensure that you pay your monthly payments on time. You’ll always have peace of mind knowing you’ve made a payment. You can set up a Direct Debit via your Online Services, using the Amex App® or by completing a Direct Debit mandate form.
To set up Direct Debit you will need your bank account/building society sort code and account number. When enrolling for Direct Debit, you must use a UK personal bank account that is held in your name. If you are not the only person authorised to make payments from the account, we will require a Direct Debit mandate form with a signature from any other authorised parties.
When you set up a Direct Debit, you will have an option to select to automatically pay in one of the following ways:
For Charge Cards:
- Pay the full amount
For Credit Cards:
- Pay the minimum due
- Pay the full amount
- Pay a fixed percentage of the balance
Find out more about Card repayment options and a glossary of terms.
Setting up Direct Debit using our Online Services
Setting up Direct Debit using our Online Services is a quick and easy process.
Step 1 – Log in with your existing Online Account details or set up an Online Account.
Step 2 – Go to 'Payments' in the navigation and select 'Direct Debit'.
Step 3 – Complete your bank account/building society details.
Step 4 – Confirm your Direct Debit payment options.
Step 5 – Review your details and confirm.
Setting up Direct Debit using the Amex App
Setting up Direct Debit on the Amex App is quick and allows you to monitor your Account on the go.
Step 1 – Download the Amex App or log in with your existing Online Account details. If you do not have an Online Account you can also set this up in the Amex App once you have downloaded it.
Step 2 – Select ‘Account’.
Step 3 – Click on ‘Direct Debit’.
Step 4 – Click on ‘Set up Direct Debit’.
Step 5 – Select and confirm your payment option.
Step 6 – Complete your bank account/building society details.
Step 7 – Review and confirm your details.
Direct Debit mandate form
You can enrol
Step 1 – Set up a Direct Debit by downloading and completing a Direct Debit mandate form based on the type of Card you have.
Step 2 – Complete all the fields in the form.
Step 3 – Log in to your Online Services and upload the form to the Document Centre.
Please keep in mind that the Document Centre can only be used for personal Cards at this time. Alternatively, post the completed form to the address provided on the front of the form.
Note: Direct Debit collection timeframes vary, so please ensure you check your statement to find out when your Direct Debit will collect. If you are setting up your Direct Debit online or via the Amex App, you will be advised during the set-up journey when your Direct Debit will begin and when the payment will collect. The more you pay off your Credit Card, or if you pay all of your balance by the due date, you will pay less interest. You can find out what the minimum repayment is for your Credit Card by looking at your Credit Card statement. Direct Debit payments for Charge Cards require the full balance. Once the Direct Debit is set up, you will see it clearly marked on your statement and you will receive a confirmation letter to your billing address. Until this time, please continue to make your payments in the usual way.
If you have a Corporate Account that is settled by the company, you are not able to set up a Direct Debit. If you hold a Charge Card with the Flex Select facility please contact us to set up Direct Debit.
You can easily pay your bill via bank transfer in just a few quick steps in the American Express® App. Click “Make payment”, select “Pay With Bank Transfer”, and follow the instructions. You will be transferred to your bank account provider’s app or internet banking service to securely complete the payment, so there is no need to enter any banking details or lengthy reference numbers.
Your payment will be sent via Faster Payments, and your Amex Account balance will be updated to reflect your payment as soon as it has been received.
Watch our helpful How To Pay Your Bill with the Amex App video to see each step explained.
You can pay your monthly bill using your Online Services or the Amex App to pay on the go.
You can pay with Visa, Switch, Solo, Maestro, Mastercard, Electron or Delta debit cards.
Pay by debit card using our Online Services
Step 1 – Log in with your existing Online Account details or set up an Online Account.
Step 2 – Go to 'Payments' in the navigation and select 'Make a Payment'.
Step 3 – Confirm the Card you want to pay your monthly bill on.
Step 4 – Select and confirm your payment option and complete your card bank account/building society details.
Step 5 – Review and confirm your details. Enter your card security details. You may be prompted for a card security check.
Pay by debit card using the Amex App
Download the Amex App to pay on the go wherever you are. It’s secure and easy to manage your Account.
Step 1 – Download the Amex App or log in with your existing Online Account details. If you do not have an Online Account you can also set this up in the app once you have downloaded it.
Step 2 – Once you are logged in, on your transactions page, select ‘Make a Payment ‘.
Step 3 – Select and confirm your payment option and complete your card bank account/building society details.
Step 4 – Review and confirm your details. Enter your card security details. You may be prompted for a card security check.
Note: Please ensure you pay only up to the amount shown on your balance. American Express cannot accept payment for more than the outstanding current total balance. Debit card payments will usually update your balance as soon as they are authorised, although Corporate Accounts and Accounts with a Flex Select balance can take 2 - 3 business days to update. If you are enrolled
Personal Cardmembers
Please use the following bank details:
Account name: American Express Services Europe Limited
Sort code: 30-00-00
Account number: 00200476
Use your 15 digit American Express Card number as the reference.
Your Faster Payment or BACS payment will update your balance as soon as it has been received.
Individually Billed / Paid Corporate Cardmembers / Personal Cardmember CHAPS
Please use the following bank details:
Account name: American Express Services Europe Limited
Sort code: 30-00-02
Account number: 00888082
Lloyds Bank PLC, City Office
Use your 15 digit American Express Card number as the reference.
Note: Please ensure you pay only up to the amount shown on your balance. American Express cannot accept payment for more than the outstanding current total balance. Faster Payments made to Corporate Accounts or Accounts with a Flex Select balance can take 2 - 3 business days whilst BACS payments can take 3 - 5 business days to appear on your Account. A CHAPS payment to a Personal Card will update your balance displayed as soon as it has been received.