Search, Filter, and Download Adjustments and Chargebacks

To initiate a search for specific Adjustments and/or Chargebacks, you can click on the "Adjustments Search" bar at the top of the Adjustments table.

 

Within the modal, you can search by typing in the Card Member number, Adjustment Number, amount min/max/type, date range and location(s).

Screenshot of search options

You can also filter by payee or submitter location, view by merchant number or ID, or simply search for the merchant number yourself in the search bar.

Screenshot of filtering adjustments and chargebacks by location

For easier access, you can filter by date range or choose from a list of quick date ranges.

Screenshot of filtering by date

You can also download your Adjustments & Chargebacks by clicking on the "Download" button at the top right of the table.

Screenshot of download options

Contact Us

Live Chat

 

Click the 'Chat' button once you login to your account to chat with a member of our service team.

Mon-Fri, 8:00am to 6:00pm.

(9:00am-5:00pm on Bank holidays)

 

Call Us

 

0800 032 7216 (Toll Free) or

+44 (0) 1273 6755 33

Our customer care representatives will assist you Mon-Fri, 8:00am to 6:00pm.

(9:00am-5:00pm on Bank holidays)