American Express is committed to safeguarding your privacy. In this privacy statement, we provide information about how American Express Europe Limited, trading as American Express Travel Services ("we", "us" or "our") in its capacity as the data controller, collects, uses, shares, and keeps information about you via www.americanexpress.co.uk/travel (including a version of the site available via a mobile device) (the "Travel Site"). This privacy statement supplements, and should be read in conjunction with, the American Express Online Privacy Statement.
By browsing the Travel Site, communicating electronically with us and booking packages, cruise packages, single components or any other product or service that we may offer through the Travel Site (together the "Travel Service(s)"), you acknowledge our processing of personal information.
From time to time, we may change this privacy statement. Depending on the nature of the change, we will inform you of any such change through our regular communications with you or through the Travel Site. Otherwise, we recommend that you check the current version available here.
Information We Collect
In addition to the types of Personal Information described in the Online Privacy Statement, in order to provide Travel Services, we may request that you provide information which includes:
your American Express account number(s) and the account numbers of any traveler loyalty schemes (such as airline frequent flyer clubs) which may be relevant to a booking you make through the Travel Site;
any special requests that you may have in relation to the service that you book through the Travel Site, including but not limited to, information about special dietary, religious or disability related requirements;
Your date of birth, and the name and date of birth for any member of your booking party, provided that you have obtained their prior consent where required;
information about special requests (including but not limited to, information about special dietary, religious or disability related requirements) relating to any member of your booking party, provided that you have obtained their prior consent where required.
By providing the information above, you consent to our processing and sharing it as necessary to attempt to honor such requests.
In order to ensure consistent servicing levels and to monitor and improve our Travel Services, we or our Service Providers may monitor and/or record telephone calls that you make to us, or that we make to you, in connection with your account or booking.
Information We Share
We may disclose the Personal Information we obtain from the Travel Site or through Travel Services to other companies as set out in our Online Privacy Statement.
In addition, when you book a Travel Service through the Travel Site, some of the Personal Information you provide to us is held on a computerised reservation system that we use in order to make the Travel Service available to you. The Service Providers that we engage in order to provide the Travel Services to you (including, for example, travel agents and airlines) have access to the computerised reservation system.
If we are providing you Travel Services for or on behalf of your employer, we may disclose information about you and the Travel Services you select to your employer to process and collect charges for Travel Services and manage any travel or insurance benefits for which you are enrolled. In addition, we may develop reports based on your usage, and the usage of other people who use Travel Services, for the benefit of your employer.
How We Use Information
We use your information in the ways described in the Online Privacy Statement.
Questions or Complaints
If you have questions about this privacy statement or how your information is handled, please contact us.
If you wish to make a complaint or exercise other rights, you may contact our Data Protection Officer at DPO-Europe@aexp.com. You also have the right to contact the United Kingdom Data Protection Authority Data Protection Authority directly. Please go to the ICO website.
Date Last Revised: 21st January 2020.