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I was expecting a credit refund but nothing has appeared on my statement.
If you’re expecting a refund and it hasn’t shown up on your statement‚ this is where you can find out exactly how we can
help you. Below are the four stages of this process:
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Stage 1
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| YOU CONFIRM
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First‚ let's confirm your enquiry by going through our checklist of common reasons for missing refunds – often, your enquiry can be resolved right here.
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More Information
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Stage 2
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| YOU CONTACT US
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Couldn’t find your answer? This is where we come in.
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More Information
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Stage 3
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WE CLARIFY
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You’ve reported your enquiry to us and we’ve taken over – this is what happens next.
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More Information
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Stage 4
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WE CONCLUDE
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Here‚ we explain what the possible outcomes of your enquiry will be.
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More Information
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