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I was expecting a credit refund but nothing has appeared on my statement.

If you’re expecting a refund and it hasn’t shown up on your statement‚ this is where you can find out exactly how we can
help you. Below are the four stages of this process:
   Stage 1
     YOU CONFIRM

First‚ let's confirm your enquiry by going through our checklist of common reasons for missing refunds – often, your enquiry can be resolved right here.

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   Stage 2
     YOU CONTACT US

Couldn’t find your answer? This is where we come in.

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   Stage 3
     WE CLARIFY

You’ve reported your enquiry to us and we’ve taken over – this is what happens next.

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   Stage 4
     WE CONCLUDE

Here‚ we explain what the possible outcomes of your enquiry will be.

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