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I have a charge on my statement that I don't recognise.

Donít recognise a charge on your statement? There is often a straightforward reason why. The following stages are how
we can help you resolve your enquiry.
   Stage 1
     YOU CONFIRM

First‚ let's confirm your enquiry by going through our checklist of common reasons for unexpected charges – often, your enquiry can be resolved right here.

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   Stage 2
     YOU CONTACT US

Couldn’t find your answer? This is where we come in.

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   Stage 3
     WE CLARIFY

Now that youíve reported your statement enquiry to us and we have taken over, this is what happens next.

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   Stage 4
     WE CONCLUDE

Here‚ we explain what the possible outcomes of your enquiry will be.

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