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I have a charge on my statement that I don't recognise.
Don’t recognise a charge on your statement? There is often a straightforward reason why. The following stages are how
we can help you resolve your enquiry.
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Stage 1
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| YOU CONFIRM
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First‚ let's confirm your enquiry by going through our checklist of common reasons for unexpected charges – often, your enquiry can be resolved right here.
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Stage 2
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| YOU CONTACT US
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Couldn’t find your answer? This is where we come in.
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Stage 3
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WE CLARIFY
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Now that you’ve reported your statement enquiry to us and we have taken over, this is what happens next.
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Stage 4
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WE CONCLUDE
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Here‚ we explain what the possible outcomes of your enquiry will be.
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