Online or on the High Street
Purchase Protection 1
If a purchase on your American Express Card is damaged or stolen within 90 days, call our Purchase Protection team and they'll arrange a repair or replacement for you up to £2,500 per eligible item or £20,000 in any 12 month period
Refund Protection 1
Should any UK retailer refuse you a refund on any eligible item which costs over £25 within 90 days of purchasing it on your American Express Card, we will refund you the full purchase price up to £200. It even covers sale items.
Online Fraud Guarantee
If something’s stolen from your account or you see a charge you don’t recognise, we’ll remove it and investigate. You can shop online knowing you’ll never be held responsible for any unauthorised online purchases.
Home or abroad
Travel Insurance2 – with this cover you could take one more thing on your travels: total peace of mind. So leave those worries at home and make more space for the memories.
My Essentials - Gadget, mobile phone and personal possession insurance2
Imagine the situation - you drop your brand new mobile phone and smash the screen. Now imagine the relief when you realise that as a My Essentials member you're covered, for £12.99 per month, including residential family members.
Identity Defence Platinum2 – concerned about identity theft? For £7.99 a month, Identity Defence Platinum helps you detect fraud and defend yourself.
Apply for Additional Cards for friends and family and you could collect Nectar points even faster. They’ll collect Nectar points every time they spend on their Card, just like you do, but their points will be added to your account so how you spend them is up to you.
Emergency Card Replacement
If your Card is lost or stolen we'll issue a replacement to you as soon as we can - often within two working days. If you're in a remote area, arrangements can usually be made to have your Card waiting at some point along your route. Need a replacement Card? Call us on 0800 917 8047 or +44 (0)1273 696933.
24-hour customer service
For questions about your statement, Card benefits, offers and more, American Express customer service is always ready to assist you. We’re on call 24/7 and happy to help. Either call us on 0800 917 8047 or +44 (0)1273 696933 or drop us an email and we’ll get right back to you.