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I have a charge on my statement that I recognise, But the amount is wrong.

Sometimes‚ you recognise the transaction‚ but the amount seems to be different. There is often a straightforward reason
why and this is how we’ll help you resolve it.
   Stage 1
     YOU CONFIRM

First‚ let's confirm your enquiry by going through our checklist of common reasons for a wrong amount - often, your enquiry can be resolved right here.

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   Stage 2
     YOU CONTACT US

Couldn’t find your answer? This is where we come in.

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   Stage 3
     WE CLARIFY

You’ve reported your statement enquiry to us and we’ve taken over – this is what happens next.

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   Stage 4
     WE CONCLUDE

Here‚ we explain what the possible outcomes of your enquiry will be.

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