Security Centre





American Express Security

Helping protect you, wherever you are


Shop confidently whenever you use your American Express® Card. From account monitoring, to online protection and fraud alerts, we have intelligent security systems in place to help protect your Card from fraud.


Fraud Protection 


If you think you’ve been a victim of fraud, we’re here to help. Call 1-800-869-3016 or the number on the back of your card. Outside of Canada (please call collect) 905-474-0870. For Corporate Cardmembers, please call 1-800-716-6661.


Travel Emergency Assistance 


If you run into troubles while travelling, help is one call away1. Available on eligible cards. For assistance when you need it most, contact the Travel Emergency Service at 1-800-678-5523.





Emergency Card Replacement


Has your Card been lost or stolen abroad? We’ll arrange a new Card for you as quickly as possible.

Call 1-800-869-3016. Outside of North America (please call collect) 905-474-0870. For Corporate Cardmembers, please call 1-800-716-6661, or for outside of Canada (please call collect) 905-474-9329.


Shop Confidently


Learn more about how American Express can help keep you safe and secure, at home and abroad.


American Express SafeKey®

We want you to feel confident when you make a purchase with your American Express Card. That's why SafeKey® uses the latest technology to help protect you against fraud while shopping online at participating merchants.




Purchase Protection® Plan3†

What you buy matters to you, so it matters to us. On select American Express Cards, your eligible purchases may be covered for up to 90 or 120 days (depending on your Card) from the date of purchase in the event of accidental physical damage or theft for up to $1,000 per occurrence (for all purchased items combined).2

mobile wallet security

Alerts & Notifications

Keep track of your account with personalized updates through email, SMS, and/or our Amex App.







fraud alerts

Mobile Wallet Security

With four layers of protection, your American Express Card linked to your mobile wallet, is the go-to Card for added convenience when you’re out and about.

card assistance abroad

Travelling Abroad

Travel Emergency Assistance is there to help you, around the clock, and around the globe1. Available on eligible cards.

Related Pages



To help stop fraudsters, and to help keep you safe and secure when shopping online, we have a range of helpful advice to protect you against their tricks and scams.

Identity Theft


When it comes to protecting your identity, online and in-store, we have several easy tips to help you avoid identity theft. Learn more about how you can keep your details safe and secure.