Frequently Asked Questions
Dine high above the city at Neue Hoheit Brasserie, a sixth-floor rooftop bar with sweeping views of Vienna’s Old Town—the stylish restaurant features a show kitchen, a lively dining room, a balcony, and a private alfresco Garden Room.
Stylish rooms and suites are adorned with locally handcrafted furniture, modern décor, and parquet flooring. Relax in the cozy sitting area featuring chic furnishings. Marble bathrooms offer a soaking tub and custom amenities. Select suites include a living space and a private kitchen.
Salon Aurelie is a bespoke lounge showcasing botanical murals—sip a fresh coffee, tea, or champagne while indulging in Viennese pastries and chocolates. Neue Hoheit Brasserie serves authentic Austrian cuisine in a brasserie-style setting. Unwind with a handcrafted cocktail at Neue Hoheit Bar.
Kickstart the day at the on-site fitness center, including state-of-the-art equipment and personal training. Find peace at Asaya Spa, a wellness oasis offering custom body treatments, a sauna, a steam bath, and a relaxation area. Stroll through nearby Volksgarten, a public park with lush flora and monuments.
Steps away from the hotel, in the city’s Old Town, sits St. Stephen’s Cathedral—a medieval structure with an ornate spire, catacombs, and a museum. The Hofburg is a palace complex featuring baroque interiors and artifacts. Shop and dine at Naschmarkt, a 16th-century market offering local goods.
Petersplatz 7. Vienna, 1010 Austria
Vienna International Airport.
1Certain room categories are not eligible for upgrade.
Fine Hotels + Resorts
Valid only for new Fine Hotels + Resorts bookings made through Platinum Travel Service, Centurion Travel Service, any American Express Travel office or American Express Travel Online. Payment must be made in full with an American Express Card in the Platinum Card Member's or Centurion® Member’s name. Available for Platinum Charge Card Members and Centurion® Members only, and excludes Platinum Credit Card Members who are not also Platinum Charge Card Members. Card Member must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Complimentary In-Room Wi-Fi is provided. In the case where a Property includes cost of Wi-Fi in a mandatory resort fee, the Card Member will receive a daily credit from the Property in the standard amount that the Property charges for Wi-Fi. The credit will be issued on the Card Member's final statement upon check-out. Benefit restrictions vary by Fine Hotels + Resorts property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Advance reservations are recommended for services such as spa, dining or golf in order to take advantage of the Fine Hotels + Resorts special amenity during your stay. Benefits and additional Fine Hotels + Resorts promotions are only applied at checkout and expire at checkout. Limit one benefit package per room, per stay. Three room limit per Card Member, per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Participating Fine Hotels + Resorts properties and benefits are subject to change.
The Hotel Collection
Valid only for new The Hotel Collection bookings with participating providers of two or more consecutive nights made through Platinum Travel Service, Business Platinum Travel Service or Centurion Travel Service, American Express Travel office or American Express Travel Online.
Available only for the following American Express Cardmembers: Consumer and Business Gold Card Members, Consumer and Business Platinum Card ® Members, Consumer and Business Centurion® Members and American Express® Platinum ReserveSM Credit Card Members. (“Eligible Card Members”).
The term “Eligible Card Members” does not include Gold Credit Card Members. Payment must be made in full with an American Express Card in the Eligible Cardmembers name. Eligible Cardmember must travel on itinerary booked to be eligible for benefits described.
*The Cardmember will receive the credit as a deduction from the final hotel bill when checking out of the hotel; they will receive $1 for each eligible dollar spent up to $100 USD. Eligible charges exclude charges for taxes, gratuities, fees and cost of room. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties) - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay, is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival. May not be combined with other offers or programs unless indicated. **A one category room upgrade is based on availability and eligibility at check-in to the hotel. Limit one credit per room, per stay. Three-room limit per Eligible Cardmember per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Hotel nightly rates vary by property, dates, room category and occupancy. Participating providers and benefits subject to change.
© American Express.