Frequently Asked Questions
Spend the day lounging by the outdoor pool and enjoy the stunning backdrop of pristine waters and soft, caramel-colored sand.
Suites and villas designed to mirror an island settlement. All are individually decorated and furnished with hand carved furniture and designer fabrics.
Caramel The Restaurant features a gourmet buffet, à la carte experience, and a Cretan corner with traditional products and local herbal teas. The alfresco restaurant offers views of the illuminated confetti pool. Savor a classic cocktail at the Panther Piano Bar, which also overlooks the illuminated pool.
Simply relax by the illuminated pool, or visit The Caramel Wellness Centre for body elixirs, massages, facials, and couples treatments.
Enjoy a day at the beach and watch the sun set over Crete. Visit the nearby town of Rethymno and its Cretan-Venetian style buildings, or the Arsani and Arkadi monasteries. Visit the resort’s Agreco Farm and experience traditional Cretan life.
Adelianos Kambos. Rethymnon, 74100 Greece
Heraklion International Nikos Kazantzakis Airport.
Fine Hotels + Resorts
Valid only for new Fine Hotels + Resorts bookings made through Platinum Travel Service, Centurion Travel Service, any American Express Travel office or American Express Travel Online. Payment must be made in full with an American Express Card in the Platinum Card Member's or Centurion® Member’s name. Available for Platinum Charge Card Members and Centurion® Members only, and excludes Platinum Credit Card Members who are not also Platinum Charge Card Members. Card Member must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Complimentary In-Room Wi-Fi is provided. In the case where a Property includes cost of Wi-Fi in a mandatory resort fee, the Card Member will receive a daily credit from the Property in the standard amount that the Property charges for Wi-Fi. The credit will be issued on the Card Member's final statement upon check-out. Benefit restrictions vary by Fine Hotels + Resorts property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Advance reservations are recommended for services such as spa, dining or golf in order to take advantage of the Fine Hotels + Resorts special amenity during your stay. Benefits and additional Fine Hotels + Resorts promotions are only applied at checkout and expire at checkout. Limit one benefit package per room, per stay. Three room limit per Card Member, per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Participating Fine Hotels + Resorts properties and benefits are subject to change.
The Hotel Collection
Valid only for new The Hotel Collection bookings with participating providers of two or more consecutive nights made through Platinum Travel Service, Business Platinum Travel Service or Centurion Travel Service, American Express Travel office or American Express Travel Online.
Available only for the following American Express Cardmembers: Consumer and Business Gold Card Members, Consumer and Business Platinum Card ® Members, Consumer and Business Centurion® Members and American Express® Platinum ReserveSM Credit Card Members. (“Eligible Card Members”).
The term “Eligible Card Members” does not include Gold Credit Card Members. Payment must be made in full with an American Express Card in the Eligible Cardmembers name. Eligible Cardmember must travel on itinerary booked to be eligible for benefits described.
*The Cardmember will receive the credit as a deduction from the final hotel bill when checking out of the hotel; they will receive $1 for each eligible dollar spent up to $100 USD. Eligible charges exclude charges for taxes, gratuities, fees and cost of room. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties) - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay, is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival. May not be combined with other offers or programs unless indicated. **A one category room upgrade is based on availability and eligibility at check-in to the hotel. Limit one credit per room, per stay. Three-room limit per Eligible Cardmember per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Hotel nightly rates vary by property, dates, room category and occupancy. Participating providers and benefits subject to change.
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