Frequently Asked Questions
Borrow a complimentary bike and explore Tulum on two wheels—enjoy a scenic staff-picked route to downtown, the beach, or the must-visit jungle cenotes.
Airy rooms and suites are awash in handmade wood furnishings, fresh flora, and a bold color palette inspired by local arts and culture. Enjoy a laid-back stay with a private furnished terrace or balcony, a yoga mat, and plush bathrobes. Select suites feature an outdoor whirlpool.
Parallel 20˚ is an all-day restaurant serving locally-influenced global cuisines, such as salmon tartare, fish tacos, and pork belly bao buns. Dine alfresco at Bhanu Sky Kitchen, featuring innovative Mexican-Asian fusion fare. Sip a handcrafted cocktail at the poolside bar and lounge.
Stay fit at the fitness center furnished with cardio and strength training equipment. Qi Ja' Spa is a wellness sanctuary offering body treatments, such as a Mayan ritual massage and a deep cleansing facial treatment. Take a dip in one of two sparkling pools with private cabanas and jungle views.
Spend the day at the secluded Playa Las Palmas, offering smooth stretches of white sand and gentle rolling waves. Visit the ancient Mayan ruins and discover local history, heritage, and artifacts. Explore downtown Tulum, a vibrant hub featuring art galleries, boutiques, and lively nightlife.
Av Itzamna Poligono 0014 Lote 1-11, Aldea Zama. Tulum, Quintana Roo 77760 Mexico
Cancún International Airport.
Fine Hotels + Resorts
Valid only for new Fine Hotels + Resorts bookings made through Platinum Travel Service, Centurion Travel Service, any American Express Travel office or American Express Travel Online. Payment must be made in full with an American Express Card in the Platinum Card Member's or Centurion® Member’s name. Available for Platinum Charge Card Members and Centurion® Members only, and excludes Platinum Credit Card Members who are not also Platinum Charge Card Members. Card Member must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Complimentary In-Room Wi-Fi is provided. In the case where a Property includes cost of Wi-Fi in a mandatory resort fee, the Card Member will receive a daily credit from the Property in the standard amount that the Property charges for Wi-Fi. The credit will be issued on the Card Member's final statement upon check-out. Benefit restrictions vary by Fine Hotels + Resorts property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Advance reservations are recommended for services such as spa, dining or golf in order to take advantage of the Fine Hotels + Resorts special amenity during your stay. Benefits and additional Fine Hotels + Resorts promotions are only applied at checkout and expire at checkout. Limit one benefit package per room, per stay. Three room limit per Card Member, per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Participating Fine Hotels + Resorts properties and benefits are subject to change.
The Hotel Collection
Valid only for new The Hotel Collection bookings with participating providers of two or more consecutive nights made through Platinum Travel Service, Business Platinum Travel Service or Centurion Travel Service, American Express Travel office or American Express Travel Online.
Available only for the following American Express Cardmembers: Consumer and Business Gold Card Members, Consumer and Business Platinum Card ® Members, Consumer and Business Centurion® Members and American Express® Platinum ReserveSM Credit Card Members. (“Eligible Card Members”).
The term “Eligible Card Members” does not include Gold Credit Card Members. Payment must be made in full with an American Express Card in the Eligible Cardmembers name. Eligible Cardmember must travel on itinerary booked to be eligible for benefits described.
*The Cardmember will receive the credit as a deduction from the final hotel bill when checking out of the hotel; they will receive $1 for each eligible dollar spent up to $100 USD. Eligible charges exclude charges for taxes, gratuities, fees and cost of room. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties) - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay, is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival. May not be combined with other offers or programs unless indicated. **A one category room upgrade is based on availability and eligibility at check-in to the hotel. Limit one credit per room, per stay. Three-room limit per Eligible Cardmember per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Hotel nightly rates vary by property, dates, room category and occupancy. Participating providers and benefits subject to change.
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