Is there a place where you’ve always dreamed about travelling? Here in your Welcome Centre, you can see how to maximise your points to help you get there sooner with your Marriott Bonvoy™ American Express® Card.
To activate your Credit Card, simply download the American Express® App here and follow the instructions. If you are an existing Cardmember, once you have downloaded the Amex App, click the ‘Account’ tab and ‘add a Card to your Account’ to activate it, or visit americanexpress.co.uk/activate.
Once activated, you can use your Card immediately online and in-store, including for contactless payments.
During the activation process, you will be asked to set up an Online Account. Once registered, you will have 24/7 access to manage your Account via the Amex App or online. With a single login for any device, it's convenient, secure and will allow you to do all this and more:
Online Account Security
We added an additional layer of security to your Online Account to make sure the person logging in is really you.
Here’s what you’ll see when you log into your Online Account:
If you’d rather enter verification codes as part of your log in journey, you can skip the Remember This Device step.
So you can receive verification codes, make sure you have added your mobile number to your Online Account.
When you Activate your Credit Card, you will be asked you create a customer password, which you may need to quote when calling us to discuss sensitive Account information.
Remind yourself of the PIN you selected during the application process via the ‘Account’ tab on the Amex App or by visiting americanexpress.co.uk/PIN. If you didn’t select your own PIN, you can view your autogenerated PIN by clicking here.
Your PIN is used to check it is you making the purchase in-store and online. Sometimes we will ask for part of your PIN when you are checking out online but we'll never ask for your full PIN.
Manage your PIN
You can view, change or unlock your PIN by logging in to your Online Account at any time via the Amex App or online.
When managing your PIN online you will be required to complete security checks such as entering the 4-digit Card Identification number (CID) located just above the Account number on the front of your Credit Card and entering the verification code we send to you via email or SMS.
Please be aware, to complete the PIN change you will need to activate your NEW PIN by using your OLD PIN one last time in your next Chip & PIN transaction. Once your Credit Card is inserted into the payment terminal, and your OLD PIN is entered one last time, we will be able to write your NEW PIN onto the chip of your Credit Card.
Please remember the following information:
Your payment due date
Your payment due date will be 25 days after your first statement is produced. You won’t see a payment due date on your Online Account until this happens, we will notify you through your chosen communication method when your statement is available.
To ensure your payment due date is set to one convenient for you, you may contact Customer Services to discuss changing the date your statement is sent each month. If your Account is currently overdue for payment it will need to be up to date before requesting any change.
With your Credit Card, you have the flexibility to pay for your purchases over several months, or all at once. For further information, click here.
How to pay your bill
There are many ways to pay your bill in an efficient, secure way, simply take your pick from the options below. For more information, visit the Help Centre.
It's fast and simple to pay your bill online using a debit card. Log in to your Online Account to make a payment.
A Direct Debit automatically makes your payments each month, so you don't have to keep remembering to do it. Set it up via the Amex App or online once you’ve registered for an Online Account. If your current statement has already been produced, you will need to make a manual payment of this as your Direct Debit will only be effective from your next statement date.
You can pay your bill in person at a bank either by bank giro, using the payment slip provided on your statement or by cheque. Please write your Account number on the back of your cheque.
Contactless mobile payments with your American Express Card are the secure, convenient and no-touch way to pay.
View the options below to load your American Express Card to your mobile device. Once you’re all setup, just look for the Contactless symbol and tap to pay using your mobile device in-store. You can also use your wallet to pay in-app and on the web.
Apple Pay lets you make secure and quick payments using your iPhone or Apple watch. Just visit the ‘Wallet’ app on your iPhone to get started.1
Amex Pay is the simple way to make mobile payments in-store using an Android device. Simply add your Card to Amex Pay through the Amex App to get started.2
Google Pay allows you to pay on the go in-store or in-app using your Android device. Simply add your Card through the Google Pay app to get started.
Samsung Pay allows you to make everyday purchases in-store or in-app using your Samsung device. Simply add your Card through the Samsung Pay app to get started.
*Contactless payment limits subject to retailers, effective 15 October 2021. Please check in-store for more details.
American Express contactless is the safe and secure way to make everyday purchases up to the value of £100* in single transaction3. You can make contactless payments on your Card as soon as you’ve activated it, simply look out for the American Express contactless symbol and pay by tapping your Card on the reader.
There may be times when you’ll be asked to enter your PIN to make sure we know your Card is still safely in your hands and no one else’s.
*Contactless payment limits subject to retailers, effective 15 October 2021. Please check in-store for more details.
Using your Credit Card
Your Credit Card is welcomed online and in-store at millions of places globally. Plus, whether your doing your weekly food shop, or treating yourself to something special, you will also earn rewards when you use your Credit Card.
We added over 99,000 new locations in the UK in 2020.* Locations include:
Small shops, big rewards
Your Credit Card is accepted at small businesses across the country. From the dentist on your doorstep to the café round the corner, use your Credit Card to shop small and you’ll be supporting them as well as earning rewards on your spend
Plus, don’t forget to look out for the American Express logo when shopping.
*Based on American Express merchant locations set up between January 2020 and December 2020.
**Business location and other information provided on the map may contain errors. The operating hours and services provided on the map may vary.
Saving your new Credit Card as your preferred payment Card at your favourite online
retailers, is the most convenient and secure way to quickly make purchases online. Don’t miss out on being rewarded for virtually every £1 that you spend, and check out faster whenever you shop online at places like these:
Use your Credit Card to pay your regular bills from Netflix to Spotify and you’ll automatically earn rewards every time.
Your security when shopping is our top priority. From built-in Card safety features, to fraud protection and 3D® Secure payment technology, we’ve ensured that everything is in place to keep you protected when you use your Credit Card at home and abroad.
So no matter where you are in the world, whether you’re buying online or hitting the high street, you can shop quickly, easily and with total confidence.
When you shop online, in-store with contactless and when you access your Online Account you may need to verify yourself. So you can receive verification codes, make sure you have added your mobile number to your Online Account.
Card Identification number (CID)
Your 4-digit Card Identification number is an added security feature to help protect you against fraud. Your 4-digit Card Identification number can be found on the front of your Credit Card, towards the right, and printed flat (unlike the Credit Card number). You may be asked for this number during phone and online transactions.
As a new Cardmember, we want you to feel confident shopping online with your Credit Card. We use SafeKey4 to perform security checks to make sure it’s really you who’s using your Credit Card online.
Most of the time, SafeKey works in the background when you're checking out online. When we need to perform additional security checks, we will ask you to verify your identity by:
Check out faster with Express List
You can add websites you frequently shop at to your Express List in your Online Account or through SafeKey. This means you don’t have to go through additional security checks every time you shop there, unless we need to make sure it’s you.
If we spot something unusual in your spending patterns, we’ll send you an alert by SMS and/or email instantly. Simply reply with a ‘yes’ or ‘no’ to verify if it was a purchase you authorised. Make sure your contact details are up-to-date.
Your American Express Card gives you the freedom to pay off your balance over several months or all at once. So you have the flexibility you need while continuing to earn points on your purchases.
How does a Credit Card work?
A key benefit of a Credit Card is its flexibility, you can purchase things now and pay for them in the future either in one go or in monthly installments. When you opened your Credit Card Account, you were given a credit limit which is the maximum amount you can spend. You can find out what your credit limit is, by checking the letter we sent you with your new Credit Card attached to it or by checking your balance online at americanexpress.co.uk. It’s important to remember that if you don’t pay off your balance in full every month then you will be charged interest until full repayment has been received. You can see your interest rate in your Terms and Conditions.
You can decide how much of your balance to pay off but we would recommend you pay off as much of your balance as possible.
We will require you to make a minimum payment each month. You can see how your minimum due is calculated in the Summary Box, which is in your statement.
For more information on Credit Card fees and charges please click here
Managing your Account
From balance updates to payment reminders, our wide range of alerts can help you keep on top of your Account. You can manage the alerts yourself online, or you can let us know when you register for an Online Account if you want to receive alerts on your mobile or by email. You can even place your Account alerts on hold when travelling, or change the time zone in which they arrive.
If your Credit Card is lost, stolen, damaged or not received you can order a replacement Credit Card for yourself or your additional Cardmembers on your Account quickly and securely using your Online Account. If your Credit Card is lost, stolen or not received we will cancel your Credit Card immediately and send a replacement Credit Card to you. If your Credit Card is in your possession and is damaged you can continue using your Credit Card until your replacement arrives. If you have your Credit Card with you but do not have an Account, you can set up an Online Account in just a few steps. If you do not have an Online Account to report and replace your Credit Card, please contact us immediately.
An Additional Card5 allows you to add someone else like a partner or a close family member as a Cardholder onto your Account. They will get their own Card sent in the post and once set up - when they spend, you earn the rewards. You can track both of your spending easily through the Amex App. Adding a Card is complimentary as part of your annual membership, and just another way we back you, so you can back those around you.