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American Express

Accessibility

Accessibility Statement

American Express is committed to making our website more accessible to all visitors, regardless of any visual, auditory, physical, speech, cognitive, language, learning or neurological disability. We are currently working with Shaw Trust to conform our web sites to level A and level AA of the Web Content Accessibility Guidelines (v 2.0) as recommended by the World Wide Web Consortium (W3C) on 11 December 2008.

Accessibility Features

We offer the following accessibility features on our site:

  • Access keys

    • We have placed access key links in our web site to help navigate the page.
    • 0: Before the American Express logo, the link will navigate to the American Express home page.
    • 1: Top of the navigation bar.
    • 2: "Skip navigation", which will take you past the repetitive navigation links directly to the main content of the page.
    • 9: Takes you to the Accessibility link in the footer. The link destination is this page.
  • Navigation

    • A hidden menu has been placed at the beginning of each page to allow screen reader users to link to the main areas of the page.
    • A hidden link has also been provided at the beginning of each page to provide easy access to information on accessibility.
  • Headings and navigation menus

    • HTML heading tags are used to convey document structure. H1 tags are used for main titles, H2 tags for subtitles etc.
    • Navigation menus are marked up as HTML lists. This ensures that the number of links in the list is read out at the start and it can be skipped easily.
  • Colours

    • We are currently working with Shaw Trust to ensure that the site's font and background colour combinations contrast significantly and are effective in ensuring information is still clear when viewed in different colour combinations.
    • Alternatively, it is possible to view the site in high contrast by pressing the shift (↑), alternate (Alt) and print screen (Prnt Scrn) buttons simultaneously.
  • Tables

    • Most data tables have properly scoped header cells, to allow screen readers to render them intelligently. We have also ensured table summaries are used as well as captions where appropriate.
    • Tables used for layout use none of the above attributes to ensure that they are not confused with data tables.
  • Forms and fields

    • All forms fields follow a logical tab sequence to ensure easy navigation.
    • Most form fields also have ‘label’ and ‘id’ attributes to explicitly associate the form field with its label to allow for easy entry of data.

Changing site colours

If you wish to override the site's colours, you can do this by changing your browser settings to your own preference.

Microsoft Internet Explorer - all versions

  • Select Tools, then Internet Options, then Accessibility.
  • Next click on any or all 3 checkboxes to ignore colours, font styles or font sizes.
  • In the same window you can change your style sheet by clicking the checkbox that says, 'Format document using my style sheet' then browse to your style sheet and click OK.

Mozilla Firefox - all versions

  • Open your Firefox web browser.
  • Select Tools, then Options.
  • Next, select the Content panel, then click the Colours button in the Fonts and Colours Section
  • Here, you can set default text and background colors, as well as default colors for visited and unvisited hyperlinks. You can also specify whether hyperlinks should be underlined.
  • However, many web pages set their own colors, so your choices will have no effect. To override the colors defined by web pages, uncheck the option titled Allow pages to choose their own colors, instead of my selections above.

Apple Safari - all versions ‘excludes iPad and iPhone’

  • Open your Apple Safari web browser.
  • Select the menu icon in the top right corner of the browser, titled Display a menu of general Safari settings.
  • Select Preferences and then the Appearance tab. Here you can alter the default font properties.
  • Select the Advanced tab to access Style sheet options.

Changing Text Size

Most of the font sizes we use on our site are sizable. You can change the font size to make it either larger or smaller via your browser settings. Below you will find a step-by-step guide to enlarging the text in your internet browser.

Microsoft Internet Explorer - all versions

  • Select Tools, then Internet Options, then Accessibility.
  • Next click on any or all 3 checkboxes to ignore colours, font styles or font sizes.
  • In the same window you can change your style sheet by clicking the checkbox that says, 'Format document using my style sheet' then browse to your style sheet and click OK.
  • Open your Internet Explorer web browser
  • Choose the drop down menu at the top of the window of the browser marked "view" (or press ‘Alt’ and ‘V’).
  • A list of options will appear in the drop down menu, choose "text size" (or press ‘X’).
  • Next another drop down menu should appear with options including "small", "medium", "large", "largest".
  • Select "largest" (or use the ‘up’ and ‘down’ arrows to select and press ‘Enter’).

Mozilla Firefox - all versions

  • Open your Firefox web browser.
  • Hold down the ‘Ctrl’ button on your keyboard and press the plus ‘+’ key.
  • You will find that this will enlarge the text, to enlarge again repeat the procedure.
  • Keep repeating until the text is enlarged to your requirements.
  • If you need to make the text smaller press ‘Ctrl’ on your keyboard and the minus ‘ - ’ key.

Apple Safari - all versions

  • Open your Apple Safari web browser.
  • Hold down the Apple Key and press the ‘+’ key.
  • You will find that this will enlarge the text, to enlarge again repeat the procedure.
  • Keep repeating until the text is enlarged to your requirements.
  • If you need to make the text smaller press the Apple Key on your keyboard and press the ‘ - ’ key.

At the top of every page is a hidden link that is spoken by screen-reading software and will appear when 'tabbed to' using a keyboard. It is the first link and, when selected, will make reading skip past the rest of the menu items and commence at the beginning of the main page content.

Useful Links

If you would like to know more about accessibility and the Internet, you may be interested in the following websites: