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New updated SafeKey. Now with an extra layer of security for online Card payments.
American Express® SafeKey

SafeKey – more secure and easier to use than ever

You can't put a price on peace of mind when shopping online.

From October 2014, we're introducing a new layer of security for your American Express® Card.

It's quick, easy and offers even more protection when spending online – and with no passwords to remember.

How does it work?

SafeKey uses the latest 3-D® Secure technology to help protect against fraud, and confirm it's really you making a payment on your American Express Card.

1. When you shop online at a participating retailer, SafeKey will pop up in your internet browser and prompt you to enter a unique one-time code.

2. The code will be sent directly to you via text or email to the email address and mobile phone number we have on file for you.

3. Simply enter the code to verify your transaction.

How do I get it?

Just ensure we have up to date contact details for you and we'll take care of the rest. Then when you see SafeKey during your online transaction, be sure to follow the prompts to complete your purchase.

NB. SafeKey is able to identify some online purchases as eligible for an express journey based on your previous purchase history. In this instance SafeKey may not ask you to enter a one-time code during an online purchase but will still give you the same online security.

Where can I use it?

We've joined forces with participating online retailers to offer you this improved level of online shopping protection. So when you shop online you can relax and spend in confidence with SafeKey.

For more information and to view the Terms and Conditions read our FAQs

To find out how to use Membership Rewards® points with SafeKey, click here

See how else we protect you. Learn more

Find out about our 90-day Purchase Protection. Learn more

Enjoy worry free shopping with a new American Express Card. Learn more

Update your contact details