First things first
If you haven’t already activated your American Express Card, you can do so quickly and securely online now. Register to manage your account with Online Services. It's secure, easy and completely free.
For security reasons, we’ll send your American Express PIN separately from your Card. When you receive it, follow the directions on the back of the letter. It’s easy to change your PIN to something more memorable at any of the 30,000 UK LINK cash machines.
Find your nearest cash machine
Forgotten your PIN
No problem. Click below to view your PIN online – just answer some security questions and we’ll reveal your PIN. If you’re still having difficulties, call the Customer Services number on the back of your Card.
Incorrectly entered your PIN?
If you’ve entered your PIN incorrectly too many times, it will become locked and you’ll need to use a cash machine to unlock the PIN. At the cash machine select the ‘PIN Services’ option. If you don't know your PIN to unlock it at the cash machine, you can view it easily online.
Card number and security code
Your Card number is embossed across the front of your Card. For your additional security, your Card also has a 4-digit security code printed on the front. It’s above the Card number, towards the right, and printed flat (unlike the Card number). You may be asked for this number during phone and online transactions.
When you first interact with American Express on the phone, during Activation, or when registering for Online Services, you will be asked to create a Customer Password. American Express uses the Customer Password to protect the accounts of our Cardmembers. Customer Password is always a 4-digit number, and you should select a Customer Password that will be easy for you to remember. You can choose your Customer Password from one of four types: a memorable date, mother’s birthday, father’s birthday or a numeric passcode. You will be asked for this Customer Password during select transactions when calling American Express or transacting on americanexpress.com. As a reminder, your Customer Password is not the password associated with your User ID when you log in to americanexpress.com.
Don’t you love it when you get something extra? In addition to the usual Chip & PIN, your new Card now contains clever Contactless technology1, making it quicker and easier to purchase items under £20.
Faster and more convenient than cash
Just touch your Contactless Card against a Contactless reader. No need to enter your PIN. Pay in seconds for those smaller everyday purchases like sandwiches, coffee or travel.
Just as secure as your normal transactions
Our Contactless technology is just as safe and secure as Chip & PIN. Every transaction is protected by the usual fraud protection guarantee offered by American Express making it safer than cash. As an additional security measure we may occasionally ask you to complete a traditional Chip & PIN transaction.
How does Contactless work?
Take the Card you intend to use from your wallet and touch your Card against the Contactless reader. The reader should confirm with a light, beep or indicator that your Card has been read. You can use your Card at any of our ever-growing number of American Express Contactless merchants such as McDonalds, Marks & Spencer, Waitrose, Boots and London Buses with more merchants coming onboard soon.
You must complete one traditional Chip & PIN transaction to initiate your new Card first, and then you’re free to enjoy Contactless.
To find out more, visit americanexpress.co.uk/contactless.
Your monthly American Express statement contains:
- your transactions for the month
- the monthly balance due
- your payment due date
- your rewards balance.
Go green, go Paperless
Why wait for the post when you can access your bill at any time online? Sign up for Paperless Statements and you can view recent transactions right away, plus get instant access to six months’ worth of past statements. Archived statements (up to September 2005) are available on request.
Our secure site keeps your statements safe and while you enjoy peace of mind, you also help reduce your carbon footprint. When your monthly statement is ready to view, you’ll receive an email reminder from us.
Manage your account online
Online Services gives you fast and secure access to all your account information over the web. It’s the best and safest way to look after every aspect of your American Express account.
Online Services puts you firmly in control of your finances so you can:
- securely view your current balance, recent transactions and six months’ worth of statements
- keep up to date with your account by signing up for mobile and email Account Alerts
- save time by paying your bill online
- watch your rewards add up
- sign up to receive exclusive offers by email.
Manage your account on your mobile
You can now access the most important account information when you're on the go - via a mobile website optimised for your phone or as a downloadable App for iPhone® and Android® devices.
- Access and manage your accounts
- Check your balance
- Pay your bill
- View your Membership Rewards® points.
Introducing the American Express Pass for Passbook®
Get instant access to your balance, transactions, and service information on the go, with push alerts to confirm your purchases.
Visit amexpassbook.com on your iOS6 or later iPhone® or iPod® touch device to get started.
There are so many ways to pay your bill in an efficient, secure way. Take your pick from the options below.
It’s fast, secure and easy to pay your bill online using a debit card. Firstly, register for Online Services. Then, as soon as you’re logged in, you can easily pay your bill online. Please allow two working days for the payment to be received on your account. You can also set up a Direct Debitonline and payment will be collected automatically from your bank account.
You can pay your bill by debit card or set up a Direct Debit by telephone. All you need to do is call the number on the back of your Card. Please allow two working days for the payment to be received on your account.
Send us a cheque, along with the payment slip at the bottom of your statement. Write your Card number on the front of your cheque. Please allow seven working days for your payment to reach us. Please make your cheque payable to American Express Services Europe Ltd. Post in the addressed envelope enclosed with your bill or write your own to American Express Services Europe Ltd, Royal Avenue, Widnes, WA88 1AE.
Visit an American Express Travel Service or Foreign Exchange Office, in the UK (also found in most overseas offices). You can pay in cash, or by cheque. Make sure you have your Card, and your statement with you. It will take approximately five working days for your account to be credited if the payment is made at a UK branch. You can also pay at your bank using the payment slip from the bottom of your statement. Please allow four working days for the payment to be reflected on your account.
Please note that American Express is not currently part of the Faster Payments Service.
All your questions answered
Visit our FAQs section for quick access to the most commonly asked questions about American Express.