It's all yours. Embrace it.

Anniversaries are worth celebrating. That’s why, each year, we’ll kick-start things by giving you a complimentary return domestic Virgin Australia flight¹. All you need to do is pay your annual fee and most recent statement, then you’re all set to plan your getaway.

How does it work?

The American Express Velocity Platinum Card complimentary flight must be a non-stop economy domestic return flight between a departure city and one of its corresponding arrival cities shown here. To book your complimentary flight visit compflight.virginaustralia.com login with your Velocity Account details and search for the flight you would like to book. View the full terms and conditions here.

Your questions answered

How do I redeem my complimentary flight?

Booking is easy, convenient and available whenever you want. To book, simply visit compflight.virginaustralia.com and follow the three steps below: 

How often will I receive a complimentary flight?

You are entitled to redeem one complimentary return domestic Virgin Australia flight within each full membership year of your American Express Velocity Platinum Card membership. A membership year is defined as the period starting on the date on which your Card Account is opened by American Express (Anniversary Date) and expiring on the day before the Anniversary Date each year thereafter. You are eligible to redeem your complimentary flight after your first eligible spend on the Card in your membership year. A complimentary flight is available each membership year and must be redeemed within the same membership year.

How can I help to make sure I get the flight date and times I want?

We recommend booking well in advance so you're not disappointed by limited availability when it comes to redeeming your complimentary flight.

I didn't use my benefit last year can I get 2 this year? 

No, if you do not redeem your complimentary flight benefit within your membership year, it will be void and cannot be carried forward to any subsequent year.

Who is eligible for the complimentary flight? 

The benefit is only available to American Express Velocity Platinum basic Card Members after the first eligible Card spend. To qualify, your Card Account with American Express must be in good standing and you must have paid the minimum amount on your first and most recent statement by the due date.

Where can I go with my complimentary flight?

Each flight must be a non-stop Virgin Australia economy domestic flight between a Departure City and one of its corresponding Arrival Cities as identified on the flight map available here. 

How do I make a change to a booking that I have made on the dedicated Virgin Australia website?

After a flight has been booked, no route changes or cancellations are permitted. If you wish to change the time and/or date of a booked flight, contact Virgin Australia by calling 1300 153 006 from within Australia or +61 7 3119 7006 from overseas. Time and/or date changes to a booked flight are permitted up until midnight prior to the scheduled flight departure (no changes will be permitted after this time). Fees associated with changes to flight bookings are at Virgin Australia’s discretion. You will be charged for each change to your flight booking, fees payable at the time of making the change are as follows:

(a) The standard Virgin Australia Guest Contact Centre Change Fee of AUD40 including GST per person per ticket, but this may change without notice from time to time;

(b) The difference between the ticketed fare value and the fare for the new booking, the Airfare Reissue Fee of AUD50 including GST per person per ticket, plus any applicable taxes, fees and surcharges.  

When you travel, don’t let an accident trip you up. When you book and pay for your return travel with your American Express Card, you’ll get domestic and overseas Travel Insurance² – covering from lost baggage to emergency medical expenses. And if you’re travelling with your spouse or children under the age of 22, they’ll be covered too.

What else is covered?

Your complimentary Travel Insurance gives you:

• Transport Accident Cover up to $400,000 in the event of an accident
• Travel Inconvenience Cover up to $200 if your flight departure is delayed
• Medical Emergency Expenses Cover up to $2,500,000 towards medical expenses
• Personal Liability Cover up to $2,000,000
• Baggage, Money and Documents Cover up to $10,000 to cover loss or damage to baggage, money or document
• Travel Cancellation up to $12,500 in the event your travel is cancelled

Claim with a call, 24/7

When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling the number on the back of your Card 24/7 and we will ensure you get assistance from someone who speaks your language. Make sure you contact us first or your claim may be affected. If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.

Imagine escaping the crowds at airport lounges around the world; skipping the queues with priority check-in; and being the first to board on domestic and international flights. With Velocity Status Credits, it’s a reality. And you can earn 100 Velocity Status Credits when you spend $50,000 on eligible purchases in your Card Membership year³. 

Virgin Australia Airport Lounge

Your American Express Velocity Platinum Card gives you two complimentary single entry passes to the Virgin Australia lounge at selected domestic airports⁴, each membership year. Slip away from the crowds, sample an array of complimentary food and beverages, and take a load off before you take off. All you need to do is show your Card at the front desk.

American Express Lounge

You will also receive access to the American Express Lounge at Sydney International Airport (T1) and Melbourne International Airport (T2). Your Card grants 2 complimentary single entry passes to the American Express Lounge, each membership year. You just need to show your Card at the front desk⁵.

Welcome to the loyalty program of Virgin Australia – Velocity Frequent Flyer. You can earn Velocity Points on your Card spend, any Velocity Points earnt will be automatically transferred to your Velocity Account. You can redeem your points for domestic and international flights toover 500 destinations – all through Virgin’s global network of airline partners. And, once you’re there, redeem your points for accommodation, car hire, gift cards and more⁶.

Wish you had knowledge of the best culinary spots around the world? With Taste by American Express, you do. Taste serves up over 400 specially hand-picked restaurants from around the world – and our intel comes straight from the locals. Whether you’re into unbeatable menus and views, or a more low-key local dining experience, we’ll point you in the right direction.

And to make sure your experience is nothing short of sensational, we pre-arrange something special⁷ at each restaurant (you’ll have to visit to find out what).

Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.

Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Velocity Points earning potential. By spending on your American Express Velocity Platinum Card you earn¹:

• 2.25 Velocity Points per $1 spent on purchases with Virgin Australia 
• 1.25 Velocity Points per $1 spent, except at government bodies in Australia where you will earn 0.5 Velocity Points per $1 spent

Earn points to your heart’s content, with no expiry or cap to the number of Velocity Points you can earn as long as your Account is current and in good standing. With that kind of points earning potential, it makes sense to use your American Express Velocity Platinumt Card every time you spend.

Refer your friends and you could earn 40,000 Velocity Points for each friend approved for an American Express Card, up to 200,000 Velocity Points per year. Simply log in to your Account online or via the Amex Mobile App to start referring your friends. Terms and conditions apply.

Share the benefits of your American Express Velocity Platinum Card with your loved ones with additional Cards² and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.

Play Local Champion and use your Card at your favourite local places where you love to eat or shop and you could earn up to 10,000 bonus points.

How to play Local Champion:

As long as you’re Local Champion you’ll earn 1 bonus point per $1 spent, up to 10,000 bonus points. Download the Amex Mobile App and start playing today. Card exclusions, Terms and Conditions apply.

Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App¹. Download it to your mobile and start making the most of your Membership, every day.

Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay²  available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.

Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.

Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card³ – whatever the problem, our dedicated American Express Security Centre Team is there to help.

Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Refund Protection will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card⁴.

For full details of the insurance cover, please refer to the American Express Velocity Platinum Card Insurance Terms and Conditions here.

Shop with confidence thanks to American Express 90-day Purchase Protection. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $500.

Exclusions, limitations and a $50 excess applies per person, per claim⁴.

We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members³.

Skip the online forms and speed through the checkout process with Amex Express Checkout. Simply use your American Express Account login details, choose your Card and we’ll auto-fill your information and payment details for you – all you need to do is confirm your order and wait for your goodies to arrive.

This service is available to all Card Members with an americanexpress.com.au User ID and Password.

Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.

If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7. 

If you’re at home

You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file. 

Follow this step-by-step process to apply for a Card replacement online.

To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.

Note:  For your security, the same Card cannot be replaced again for 30 days.

If you’re away

Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.

In Australia: 1300 882 538

Overseas: +61 2 9271 8669 

You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.

Your purchases. 0% interest.

With American Express Instalments, you’ll enjoy 0% p.a. interest on purchases over $300. It also offers you the flexibility of choosing how fast you repay – with a range of monthly repayments over 3, 6 or 12 months. There’s no cost to enrol and only a low establishment fee applies.

Great rates on new purchases for 6 months.

If you have some must-have purchases you need to make, the American Express Low Rate offer is designed to help. It gives you a low rate on all your new purchases for 6 months. So whether you need a new dishwasher, or have spotted a once-in-a-lifetime bargain, Low Rate can help you buy it now and pay it off with less interest.

Low rates to help you rebalance your finances.

We can all build up too much debt now and again. We’d like to help you get on top of it, with our Balance Transfer offer – where you can save with a low rate on the balances you transfer from outside of American Express. It’s a great way to save on interest charges and reduce your debt sooner.

Large purchases, low interest rates until they’re paid off.

Need something for your home? Like to take a family holiday? American Express Fixed Rate can help you make those larger purchases, without having to pay the earth. You can save with a low, fixed interest rate on purchases of $1,000 or more. And the low rate remains until you pay the purchase off.