Skip to content

Account Management

Activate and manage your account online. Update information to stay up to date with American Express

How do I change my email, SMS, and push notification settings?

How do I change my personal details on my Card Account?

Do I need to notify American Express if I plan to travel?

How can I contact American Express?

How do I change my name on my Card and my Account?

How do I use my Card with Click to Pay?

How do I reset my Online Account password?

How do I activate, deactivate, and manage the American Express® App?

How do I use my Card with Samsung Pay?

How do I use my Card with Google Pay?

What happens if my device is lost or stolen?

How do I activate, deactivate, and manage Touch/Face ID?

How do I register to manage my Card Account online?

How do I use my Card with Apple Pay?

How do I retrieve my Online Account User ID?

How do I close or cancel my American Express® Card Account?

How do I freeze my Card, and what happens when I do?

What's the difference between a Credit Card and a Charge Card?

Can the Additional Cardmember see my activity or change my Account details?

Can I enable mobile Purchase Alerts for the Additional Cardmember on my Account?

Can I get an Emergency Card replacement?

What is my Default Card and how do I change it?

How do I change or unlock my PIN?

How does my PIN work when receiving a new or replacement Card?

How do I view my PIN?

Will my Card still work while frozen?

How do I change my online User ID or delete my Online Account?

Can I withdraw cash using my American Express® Card?

How do I activate and manage an Additional Card?

How do I report my Card lost, stolen, damaged or not received?

Looking for something else?

Getting Started

Account Management

Payments & Billings

Benefits & Rewards

Security, Privacy & Fraud

Travel Centre

Frequently Asked Questions

See all FAQs

Chat with Us

Visit your Account and locate the chat icon in the bottom

right corner of your screen.